GENERAL INFORMATION

AMTRAK INFORMATION

New Haven (NHV) 50 Union Ave Union Station New Haven, CT		1-800-USA-RAIL or log into OFB

Union Station is approximately a 10 minute, $12 cab ride from campus.

Amtrak can now be booked on Orbitz for Business

Yale business travelers can now search and book domestic Amtrak itineraries and seat classes with the same familiar and convenient experience you’ve come to expect from Orbitz for Business. Get Amtrak Guest Rewards on your travel. And view reserved trips any time online using a computer or mobile device!

• Full reservation details viewable online in My Trips, including web-enabled devices
• Rapid, robust search for all Amtrak origins and destinations in the United States
• Easy, online booking of coach, reserved and business seat selections
• One hour prior to departure booking available for stations with self-service ticketing kiosks
• Stored Amtrak Guest Rewards number automatically added to reservation

Click here to log into OFB

When travel delays happen, we know you want information. For real-time updates on major service disruptions*, follow @AmtrakNEC on Twitter. Alerts will be posted for delays between Boston and Washington, DC. For additional information and customer service, please call 1-800-USA-RAIL.

Follow @AmtrakNEC for service updates in the Northeast Corridor by visiting Twitter.com
/AmtrakNEC. You can also connect with Amtrak through Facebook, YouTube and Twitter.

*A stoppage of all rail traffic, whether the issue is the result of commuter, freight or Amtrak rail equipment, severe weather, police activity and track or other infrastructure matters.

Discount

1. Eligible Personnel shall receive a fifteen percent (15%) discount on Acela Express Business Class travel on the following travel segments:

• Boston, MA (South and Back Bay Stations), Route 128 MA, and
  Providence, RI. to / from New York (Penn Station), Newark, NJ,
  and Metropark, NJ.

2. Eligible Personnel shall receive a thirty percent (30%) discount on Acela Express Business Class travel on the following travel segments:

• Boston MA (South and Back Bay Stations), Route 128 MA, Providence RI
  to/from, Philadelphia PA, Wilmington DE and Washington DC.
• Providence RI to/from Baltimore, BWI, MD
• New Haven CT to/from Washington DC
• Stamford CT to/from Baltimore, BWI MD and Washington DC
• New York (Penn Station) to/from Baltimore, BWI MD
• New York NY, Newark NJ, Metropark NJ to/from Washington DC

In a major expansion of AmtrakConnect Wi-Fi service, passengers on a dozen East Coast routes now have access to free Wi-Fi.

Click links below for additional resources:
How to use Amtrak’s Quik-Trak kiosk
Using Amtrak to get to Newark Airport

Amtrak No-Show Policy

A passenger who does not ticket a multi-segmented reservation before the first train departs the station or who does not cancel the first segment of the reservation will forfeit all remaining reserved segments (transfers, return segments, etc). The rebooking of cancelled space will then be subject to availability.
 
Example:  A passenger who booked, but did not ticket, a morning train from Philadelphia to New York and, on the same reservation, booked an evening train from New York to Boston, will lose the reserved space from New York to Boston because the reservation was not ticketed when the first train departed Philadelphia.
 
Therefore, to avoid the cancellation of multi-segmented reservations, business travelers holding Amtrak reservations, priced with or without a corporate discount, must contact their company’s designated travel agency or Amtrak directly and change the reservation to reflect the train(s) they will actually be traveling on in order to preserve the reserved space on subsequent segments and retain any applicable corporate discounted fare. As always, for those accounts participating in an Amtrak corporate discount program, negotiated Amtrak discounts can still only be obtained by booking through a company’s designated travel management company.

Refund Policy

*(Minimum $5; maximum $100. For First and Business Class, 10% refund fee on the rail fare and the accommodation charge.)

** A no show will result in all segments in a reservation being cancelled by Amtrak.

** A no show that is cancelled within six (6) hours after departure, a credit will be issued to the credit card used for payment of the ticket less the 10% penalty

Refund Calculations

Refunds will be calculated separately on each component of the total charges, as described below.

Rail fare: Most tickets are refundable before travel begins. In most cases, partially used regular (full) one-way fare tickets may be returned for a partial refund. Some discount tickets are non-refundable once paid for.

First Class seat charges on Acela Express / Metroliner trains; Business Class seat charges on other trains: Refundable if reservations are cancelled at least one hour prior to departure. If not cancelled by one hour prior to departure, the seat charge amount will not be refundable but it may be applied to future Amtrak travel purchases. The First/Business Class non-refundability penalty will not be imposed if the customer chooses to cancel travel on account of the train being late one hour or more at the boarding station.

Sleeping car accommodation charge: Refundable if sleeping car reservations are cancelled at least seven days prior to departure. If cancelled fewer than seven days prior to departure, but before actual departure, the accommodation charge is not refundable but may be applied to future travel purchases by issuance of a non-refundable exchange voucher. If not cancelled before actual departure ("no show"), the accommodation charge is neither refundable nor may it be applied to future travel. The sleeping car non-refundability penalty will not be imposed if the customer chooses to cancel on account of the train being late two hours or more at the boarding station.

Vehicle (automobile, van, motorcycle and bicycle) accommodation charge: Refundable at any time.

Time Limits

An Amtrak ticket becomes non-refundable, not valid for carriage and has no exchange value, after one year from its date of issue (or other period if so endorsed on the ticket). An exchange voucher is valid for one year from date of issue, and may be renewed provided this is done before its expiration date.

Advanced Payment and Prepaid Tickets

When purchased through either Amtrak's advanced payment of prepaid programs, tickets are considered "paid for" and subject to the refund policies of any component rail fare, passenger type discount, and/or promotional discount, even if the actual tickets have not yet been printed.

On-Board Refunds

Passengers who downgrade accommodations or reduce the number in their party on board trains must obtain a Refund Authorization Form from the conductor; actual refundability, if any, will be determined by the rules that apply to the ticket purchased.

Must Return Original Tickets

Cancellation or change of reservations does not generate a refund (except for unticketed advance payment reservations); the actual original unused or partially used ticket (not a photocopy) must be submitted.

Where to Obtain Refunds

Most refunds can be processed at Amtrak ticket offices, depending on the type of ticket and the form of payment. Exceptions do exist; please ask for details. Tickets purchased at a travel agency must normally be returned to that agency; however, Amtrak will process travel agency ticket refunds caused by a downgrade or a service disruption.

Mail Refunds

Amtrak can process your unused ticket refund by mail. Send original tickets via certified mail with return receipt requested to: Amtrak Customer Refunds, Box 70, 30th St. Station, 2955 Market Street, Philadelphia, PA 19104-2898