Complete jurisdictional coverage in the United States

CIBT provides complete jurisdictional coverage and has offices in: 
Atlanta Chicago, Houston, Los Angeles, Miami, New York, San Francisco, and
Washington, D.C.

No third-party expeditors

All of CIBT’s offices are wholly-owned by CIBT.  CIBT does not outsource to third-party services, ensuring that all documents remain within our organization’s control at all times.

Security and compliance

CIBT adheres to the most stringent security guidelines and maintains the highest standards of data privacy.  All staff members must pass extensive background checks, and no data is ever sold or shared with third-party services.  CIBT utilizes the most advanced encryption technology to prevent data theft.

Toll-free Executive Priority and Platinum Services Lines

CIBT maintains 2 high level Customer Care Centers, open Monday-Friday, 12 hours each day.  All clients are connected to a live, professional customer service representative in less than two minutes.  No client is ever transferred to a voice mailbox.

Regional account management team

CIBT’s account managers are located throughout the country, in every time zone.  Account managers work with clients to find winning solutions for all visa and passport needs while serving as a point of escalation in high priority situations.

Customized solutions to meet your company’s unique needs

CIBT provides every client with the resources needed to create a successful partnership, including a dedicated CIBT account manager, a dedicated customer service representative, and key management contact information.

Management reporting

CIBT provides complete management reporting, available monthly and quarterly.  Track all costs associated with visa and passport procurement.

Service guarantee

CIBT is committed to providing all clients with exceptional service.  In the event that a client is not completely satisfied, CIBT will waive its service fees.

Global reach and coverage

CIBT provides services in Australia, the United Kingdom, Belgium, Denmark, France, Germany, the Netherlands and Scandinavia.

Global Phoneworks

CIBT offers short and long-term cellular and satellite telephone rentals through its subsidiary, Global Phoneworks.  Phones are available for use in over 140 countries and can be shipped anywhere.  Prices are guaranteed to be competitive.

Website services

CIBT offers extensive free website resources at www.cibt.com including FAQ’s, Quick Check for U.S. citizens, traveler status checks, and on-line forms and requirements.

Financial stability

CIBT is the only visa and passport service financed by a major investment firm.  CIBT’s institutional backing provides our 500 employees with the tools, training, and resources to position the company as the industry leader. 

Passport Replacement Insurance

CIBT or its affiliates ('CIBT') will replace one (1) valid lost, stolen, or damaged U.S. passport that was covered under this program. There is a one time fee which covers the replacement of one lost, stolen or damaged valid passport.