Care Coordination
Telephone: (203) 432-7397
Manager: (203) 432-4824, pager: (860) 260-2058
Fax: (203) 436-4836, (203) 432-4110
Location: 17 Hillhouse Ave., 5th Floor, Room 514
Our services | Appointments | Our staff | FAQs
Our services
Care coordination is a collaborative process that focuses on ensuring that you receive the right care in the right place at the right time. The care coordinator serves as your advocate in our health care system, anticipating and solving problems, providing information, and, overall, helping you navigate the health care system both within and, when necessary, outside of YHP.
Appointments
Members of our department are available for consultations by phone or in person with an appointment or walk-in.
Our staff:
| Manager: | Doris Foell, APRN, MSN |
| Case Manager: | Amy L. Davis, APRN, MSN |
| Elisabeth A. Reilly, APRN, MSN | |
| Judy Sutton, APRN, MSN | |
| Care Coordinator: | Jeanette Ryan, RN |
| Sr. Referral Representative: | Madeline Mrowka |
FAQs
- What does the care coordinator do?
Any YHP member may have a care coordinator who works with them, their family, their designated caregivers and their clinicians and other members of the health care team. The care coordinator will work with you to identify your health care needs and, working with your clinicians, develop a plan of care which you and your family agree upon. Your care coordinator is there to answer questions you or your family may have regarding your care. The care coordinator can provide you with health information, assist you in making appointments, help you find community services, assist you with filling out paperwork, and can check with you on a frequent basis to determine if the plan is working for you. - How can I contact a care coordinator?
The department phone number is 203-432-7397. You may contact the care coordinator directly, you may be referred by your primary care clinician to a care coordinator, or a care coordinator may contact you (for instance, if you are hospitalized). Care coordinators are assigned to Internal Medicine, Pediatrics, and Student Medicine; a care coordinator is also assigned from YHP to Yale New Haven Hospital. Their names and office phone numbers are:
Amy Davis, APRN, Yale New Haven Hospital 432-0022
Elisabeth Reilly, APRN, Pediatrics 432-5266
Judy Sutton, APRN ,Internal Medicine 436-8394
Doris Foell, APRN, Student Medicine 432-4824 - What can I expect from my care coordinator?
Close collaboration with your health care team so that your treatment plan is clear to you.- Answers to your questions so that you may make the best decisions about your health care.
- Arranging of appointments with your clinicians if you are having difficulty doing so.
- Phone contact post discharge from the hospital to evaluate the effectiveness of the discharge plan.
- Phone contact to follow-up with you regarding your on-going health care needs.
- Help with arranging of services you may need at home or outside of YUHS.
