Billing/Finance
Billing
Telephone: 203-436-8882
Hours: Monday through Friday, 8:30 am - 5:00 pm
Location: 55 Whitney Ave, 2nd Floor, Business Office
Finance
Telephone: 203-432-0240
Hours: Monday through Friday, 8:00 am - 4:30 pm
Location: 55 Whitney Ave, 2nd Floor, Business Office
Our services | Our staff | FAQs
Our Services
Billing staff are able to help with billing inquiries and coordination of benefits (other insurance).
Finance staff are available to assist members with premium payments.
If you would like to pay a bill for:
- Billed Associates program
- Agencies
- Postdoctoral Fellows
- Members in the 19-25 Student/Dependent plan
Payments are accepted on a walk-in basis by cash, check or credit card (we do not accept American Express) and by mail. Send payments to:
Yale Health Plan
Billing Department
55 Whitney Avenue
P.O. Box 208217
New Haven, CT 06520
Notify our department:
If you have been involved in a motor vehicle accident or are involved in a third-party liability case, please contact our staff at 203-432-0245 within 48 hours of the incident if possible.
If you are involved in a Yale or a non-Yale Workers' Compensation case for services rendered at Yale Health Plan, please contact our staff at 203-432-5474.
Our Staff
| Billing Manager: | Connie Rollinson |
| Billing Coordinator: | Deborah DeMartino |
| Account Assistant: | Theresa Falzone |
FAQs
- Who do I call if I have questions regarding a bill received for services rendered at Yale Health Plan or have a question related to an alternate insurance carrier?
Please contact our staff at 203-436-8882. - Why did I recieve a bill from Yale University Health Services?
Member: Certain services are not covered under YHP basic coverage. For example, there may be a co-pay or deductible for certain items. See the Prescription/Supplemental Benefit Plan in the Member Handbook (YPBA go to this handbook).
Student: If you waived Specialty Hospital Coverage you may be billed for services not included in Basic Coverage. See the Student Handbook. - What if I am covered by YHP and another insurance- how do I know which is primary?
See the Coordination of Benefits information in the Member Handbook (YPBA go to this handbook). - Who do I call if I have questions regarding charges on student accounts and bursar billing transactions?
Please contact our staff at 203-436-8882. - What if I have an illness or injury for which the mother party may be liable?
A member or enrolled dependent may be compensated for an illness or injury for which another party is liable to pay damages. In these cases that party has the primary payment responsibility and YHP has the legal right to be reimbursed for services covered or provided by YHP. If a YHP member brings legal action or otherwise makes a claim against a third party allegedly responsible for his or her condition that YHP member agrees to:- Notify the YHP Billing Department as soon as possible and to keep Billing informed at all times of subsequent developments.
- Reimburse YHP for its costs and services out of any resulting settlement to the full extent permitted by law.
- Cooperate in protecting the interests of YHP under this provision and execute and deliver to YHP or its nominees any and all documents (e.g. accident reports) requested by YHP that may be necessary to effectuate and protect its rights.
YHP will provide medical care upon a member’s request with the understanding that the member will reimburse YHP in full for any treatment rendered or expense incurred on his or her behalf without deductions of any nature, including attorney’s fees, to the full extent permitted by law. - I am retired and covered by Medicare. I received a bill from YUHS and I have questions. Who should I contact?
Contact Billing at (203) 436-8882.
