Communicating with us
In an effort to improve our services to the Yale Community we invite your comments about Yale Health Plan (YHP). Your feedback on our services is greatly appreciated.
Paul Genecin MD, Director
and the YHP staff
- YHP Comment Form
- Email us at member.services@yale.edu
- Call one of our primary care departments to speak with a representative:
| Adult Primary Care | 203.432.0038 | |||
| Ob/Gyn | 203.432-0222 | |||
| Pediatrics | 203.432.0206 | |||
| Pharmacy | 203.432.0033 | |||
| Student Medicine | 203.432.0312 | |||
| Urgent Care (available 24/7) | 203.432.0123 |
- Call one of our administrative departments to speak with a representative:
| Billing/Finance | 203.432.0240 | |||
| Care Coordination (referrals) | 203.432.7397 | |||
| Claims | 203.432.0250 | |||
| Member Services (information) | 203.432.0246 |
- Contact Your Membership Advisory Committee Representative
- Patient Safety Concerns
- Patient Satisfaction Surveys
Our patients have an opportunity to share their feedback through our independent patient satisfaction surveyor Press Ganey. Press Ganey is the industry leader in patient surveying and provides their service to over 49% of the nation's medical facilities. The surveys are conducted randomly by phone following an appointment.
Periodically our patients also have the opportunity to participate in other surveys which highlight specialized areas of care, such as Women's Health and Mammography. These surveys (as applicable) are mailed to a randomized segment of our patient population.
