Departments & Services Allergy Athletic Medicine Billing-Finance Cardiology Care Coordination Claims Dermatology Employee Health Endocrinology Endoscopy Suite Gastroenterology Hematology/Oncology Immunizations Inpatient Care Facility (ICF) Internal Medicine Lab Member Services Mental Health and Counseling Neurology Nutrition Ob-Gyn Ophthalmology/Optometry Pediatrics Pharmacy/Prescriptions Physical Therapy Radiology Referral Coordination Student Health Education Students Surgical Specialties Travel Urgent Care

Referral Coordination

Telephone: 203-432-7397
Manager: 203-432-4824, pager: 860-260-2058
Fax: 203-436-4836
Location: 17 Hillhouse Ave., 5th floor

Our services | Appointments | Our staff | FAQs

Our services

• The referral coordination department is the first step in the referral review process.

Appointments

Members of our department are available for consultations by phone or in person with an appointment or walk-in.

Our staff:

Manager:	Doris Foell, APRN, MSN
Coordinator:	Jeanette Ryan, RN
Sr. Referral Representative:	Madeline Mrowka

FAQ’s

• How do I get a referral to an outside clinician or service?
  You must contact your primary care clinician (PCC) department.  Your PCC can order these services if they are needed.
• How are referrals approved?
  The referral may be generated and approved within the department and a copy of the approved referral given to you while you are there.
  
  Some referrals require further medical review. These referrals are pended for review by the Care Coordination Department. If the referral is pended, the referral is reviewed and additional information may be needed prior to approval. This process can take approximately one week.
• What should I do if I have alternate (non-YHP) insurance?
  If you have alternate (non-YHP) hospitalization and specialty coverage, make sure to take your insurance card and any other pertinent information to the outside provider so that your other insurance can be billed. Make sure that the person who checks you in for your appointment records all the information correctly.
• What happens if the consultant I am referred to recommends that I see another non-YHP clinician?
  A referral covers only the specific services requested on the form by your YHP clinician. If the outside clinician feels you need additional consultations, treatments, or testing, that clinician must contact the referring YHP clinician to have a new referral generated for additional services. Make sure to check with your clinician or the Care Coordination Department (203-432-7397) to assure that another referral has been initiated and approved before additional services are rendered.