Member Services
Telephone: (203) 432-0246
Fax: (203) 432-4130
E-mail: member.services@yale.edu
Hours: Monday through Friday, 8:30 am to 5:00 pm
Location: 17 Hillhouse Ave., 4th floor
Manager, Member Services & Communications:
Katie Kelly
Patient Representative, Assistant Manager: Margaret Hionis
Our mission | Patient representative | FAQs
Our mission
Whether you are faculty, staff, student or a Yale retiree, the member services staff is here to provide assistance. We can help you determine whether you are eligible for coverage, your start date for coverage, the enrollment process and answer many general questions you may have during the time you are a member. We also assist in registering visitors to Yale who become ill or injured and need services while on campus.
General information is available at the information desk at the entrance to Yale University Health Services. The department is located on the fourth floor at 17 Hillhouse Avenue. You do not need an appointment to come in and talk with a representative.
Patient representative
YHP is dedicated to achieving a high level of member satisfaction. However, even with the best efforts, there may be times when you need assistance with a particular issue, policy, decision or patient safety concern. The Patient Representative can investigate and attempt to resolve these issues. The Patient Representative is located on the fourth floor and can be reached by telephone at 203-432-8134.
Member Advisory Committee
The Member Advisory Committee is a unique group created to share the feedback of their constituents with YHP Staff and Administration. The Member Advisory Committee is comprised of representatives from all sectors of our community. Yale Health Plan is one of the few departments on campus with a working committee representing Yale faculty, clerical and technical staff, services and maintenance staff, managerial and professional staff, Yale retirees, and students from Yale College, the Graduate School of Arts and Sciences and the professional schools.
This committee reflects the rich diversity of Yale’s community and ensures that we clearly understand the needs and interests of our many constituencies.
The committee meets monthly during the academic year and the meeting minutes are available on the web.
