Contact us
Please use the following directories to contact us by phone:
- Department Directory to reach any of our departments
- Telephone Directory to reach a specific person
- Toll-Free Directory when you are out of the country
For general questions contact Member Services at 203-432-0246 or at member.services@yale.edu. For clinical questions when departments are closed contact Urgent Care 203-432-0123. If you are out of the area and have an urgent problem call 877-YHP-CARE (877-947-2273).
In an effort to improve our services to the Yale Community we invite your comments about Yale Health Plan (YHP). Your feedback on our services is greatly appreciated.
Paul Genecin MD, Director and the YHP staff
- YHP Comment Form
- Email us at member.services@yale.edu
- Contact your Patient Representative, (203) 432.0109.
- Contact Your Membership Advisory Committee Representative
- Patient Safety Concerns
- Patient Satisfaction Surveys
Our patients have an opportunity to share their feedback through our independent patient satisfaction surveyor Press Ganey. Press Ganey is the industry leader in patient surveying and provides their service to over 49% of the nation's medical facilities. The surveys are conducted randomly by mail following an appointment.
Periodically our patients also have the opportunity to participate in other surveys which highlight specialized areas of care, such as Women's Health and Mammography. These surveys (as applicable) are mailed to a randomized segment of our patient population.
