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Student
Loan Billing and Payment Office
Frequently
Asked
Questions
Q: Does
Yale
University offer monthly electronic payment of my student loans?
A:
Yes. You can enroll online at www.acs-education.com
to service your account electronically. Once enrolled you will be
able to update your address, enroll in electronic payments, and view
your account balance.
Q:
Whom do I need to contact if I want to
consolidate my loans?
A:
There are several agencies that provide loan consolidation programs.
Two of the most widely used programs are Sallie Mae (1-800-448-3533, http://www.salliemae.com ) and
William D. Ford (1-800-557-5543, http://www.loanconsolidation.ed.gov).
Q: When
will
I receive my monthly student loan statement?
A:
Statements are mailed on the first business day of each month.
Q:
I mailed my payment near the end of the month
but it didn’t show on my next monthly statement. Why?
A:
Payments received on or before the last business day of a month are
reflected on your monthly statement, which is mailed on the first
business day of the following month. Please send your payment at least
SEVEN business days prior to the due date. Your payment must have
arrived after the last business day of the month.
Q:
Whom do I contact if I need to change my billing address for my student
loan account?
A:
Address changes can be sent to our e-mail address, slac@yale.edu. You can also send your
request to: Yale University, Student Loan Billing and Payment Office,
PO Box 208338, New Haven, CT 06520-8338.
Q:
Does Yale send end-of-year tax statements for
interest paid on my student loan(s)?
A:
Yes. IRS form 1098-E is sent annually by the end of January.
Q:
I qualify to have my Perkins loans cancelled.
What do I need to do?
A: You
must
complete the Deferment/Cancellation form (see the forms section of
this website). You need to apply for a deferment for the twelve-month
period that you are working in a qualified field. Once the twelve-month
period is over you, need to complete the Cancellation form and submit
it to our office. At the same time, you can complete the deferment form
for the following twelve months.
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