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Laundry Agency

Bulk Laundry with E&R Campus Laundry


EASIER THAN EVER! You can now order our bulk laundry services on-line. Simply go to www.thecampuslaundry.com and enter the password: DL89. Here, you will find a complete listing of the bulk laundry service options available and their associated prices.

Yale Student Laundry (YSL) is one of the oldest and most established student agencies. We serve the Yale community in three ways: bulk laundry service, dry cleaning, and maintainance of the on-campus laundry facilities.

In addition to these three basic services, YSL recently introduced debit card technology for the on-campus laundry facilities. Now students can pay for the washers and dryers by using their Yale ID. Money can be added to ID cards in laundry rooms using cash, or in our office, where cash, student charge, check, and credit card payments are accepted.

College Laundry Rooms

Yale Student Laundry, working with the MacGray Laundry Services, functions as the pivotal contact for the I.D. Laundry Card service and for cleaning Yale's 22 on-campus laundry rooms. MacGray Laundry Services provides all laundry appliances as well as providing the maintenance and service.

LaundryLinx - (www.macgray.com/laundrylinx) is a web-based system that allows students to place service calls for all laundry room appliances directly into MacGray’s dispatch system. LaundryLinx is a simple and convenient computerized way for students to place service calls by clicking on the above link. Students will receive an email confirmation that their service call has been received and a second email when the problem has been resolved. Students may also call MacGray at (800) MAC-GRAY or 800-622-4729 at any time to place service calls. YSL can be reached during normal business hours (8:30am to 4:30pm) at 432-1889 for any laundry room issues.

The campus laundry rooms are equipped by MacGray Laundry Services with Precision Wash™, a Detergent-on-Demand system that effectively cleans clothes, provides convenience of operation and environmental protection.

Precision Wash™ is in full service at both Bingham and Farnam Laundry Rooms…so freshmen, “leave your detergent at home!” Please note that there's one washer in each laundry room that will be an “optional choice” one for students who may need to use their own specific detergent.

How does it work? PrecisionWash™ automatically dispenses the correct amount of “dropps”, an eco-friendly detergent, directly into each wash load so you no longer have to store, carry or measure detergent. For only 30 cents a wash, this feature saves you the hassle of handling your own detergent while, at the same time, helping to protect the environment. For more information on Yale's environmental initiatives go to www.yale.edu/sustainability.

Dropps” is a super-concentrated, eco-friendly detergent specifically formulated to provide the best cleaning power in the Maytag high-efficiency washers installed in the Yale University laundry rooms and, because there’s no waste, nothing goes back into the environment unnecessarily.

So ... “Leave your detergent at home” and take advantage of PrecisionWash™ Detergent -on-Demand.

Dry Cleaning with Fab's Cleaners - "a la carte" dry cleaning

Yale Student Laundry offers an “a la carte” dry cleaning service for students who have not signed up for the Bulk Laundry “Look Sharp” plan. Fab’s Cleaners is a top quality dry cleaning service with the lowest prices in New Haven. With a one-day turnaround, we can't be beat for all your dry cleaning needs!
For details, please click here for our Price List.

Hours

Monday - Friday : 9:30am - 4:30pm

Contact Information

If you have any questions about any of YSL's services, please reference our Frequently Asked Questions at the bottom of this page. If you still need assistance, please contact us at:

e-mail: laundry@yale.edu
phone: 203-432-1889, or
  203-432-1888 (summer & vacations)
address: Yale Student Laundry
  246 Church Street
  New Haven, CT 06520
FAQs
Bulk Laundry Questions:

Q: What can be washed by E&R and what cannot?
A. This depends on which Plan you select. If you subscribe to the "Look Sharp" Plan, E&R will wash/dry/fold or dry-clean virtually all of the clothing you send. If you subscribe to the “Just the Basics” Plan, E&R will wash/dry/fold your clothes but anything that has a "dry clean only" or a special “handling instructions” tag, will be returned to you without cleaning. In both plans, E&R separates your white clothes from dark ones and washes the whites in very high temperature water, and washes dark clothes in cold water. NOTE: E&R’s commercial washers cannot clean delicate clothing or other items such as tennis shoes and pillows. Most other clothing is fine.

Q: Where and When can I drop off and pick up my bulk laundry?
A: Where - There are two locations for drop off: On Old Campus in the basement of Farnam B and one at the ASA office, 246 Church St., lower level.
When -
In order to get your laundry back in two business days, it must be dropped off by 10:00 AM Monday-Friday at the Farnam location and 10:30 AM at the 246 Church St. location. Laundry may be dropped off after 10:30 AM, but will not be sent out until the next morning. You can pick up your bag of laundry after 11:00 AM, two days after it has been sent out.

Q: Can I cancel the service after I have signed-up?
A: You may cancel your order for a full refund up until 4:30 PM on Wednesday, September 26th. After this date, you are locked into your first semester plan. Refunds of second semester portions of plans will incur a $40 administrative fee.

Q: You refer to the laundry being "sent away" and "picked up." Where are the clothes going?
A: The laundry is professionally cleaned by E&R Laundry at their facilities in Hartford, CT and Manchester, NH.

Q: What happens if I think that not all my clothes have been returned?
A: Before we answer that question, we want to stress the importance of filling out the itemized laundry lists available in our office. A new one is provided for you in each returned load. In the case of a discrepancy, having an exact list of what you sent to E&R will greatly increase your chances of a quick response from the company. Whether or not you filled out a laundry list, please come down to our office and fill out a discrepancy report, which alerts E&R to your clothes being missing. Please allow 2 weeks for E&R to process your claim before checking back with us.

Dry cleaning “a la carte” Questions:

Q: When can I drop off and pick up my dry cleaning?

A: For YSL's “a la carte” dry cleaning (serviced by Fab's Cleaners), drop off is Monday-Friday in our main office in the lower level at 246 Church Street. Turn-around for garments takes one business day. Those students who subscribe to the "Look Sharp" plan with E&R, may drop off Monday-Friday and can expect a two-business-day turn around.

Q: How much does dry cleaning cost?
A: For our “a la carte” service, click here for our dry cleaning pricelist.

Laundry Card Questions:

Q: What do I do if my ID with my laundry money on it stops working?
A: There may be many possible things wrong. First, check if you have any stickers covering the magnetic strip on the back of your ID. If so, remove them. Second, try wiping off the back of your card. As simple as it sounds, a bit of dirt on the strip may keep it from working. Finally, if neither of these solves the problem, please bring your card down to us. We will try to isolate the problem for you and tell you what to do next.

Q: What do I do with my laundry money if I need a new ID?
A: Be SURE to tell the person issuing you a new ID that you have money on the card and they will issue you a transfer slip that you must bring to us to put the money back on your card.

Q: What if I lose my ID with laundry money on it?
A: Except for extenuating circumstances, if you lose your ID, you lose you laundry money. Please treat your ID as if it were cash because we will NOT give you your money back if you lose your ID. The reason for this policy is that the laundry money is DEBIT money and can be used by whomever finds your card.

Q: Where can I add laundry money to my ID?
A: In the actual laundry rooms and in our office, you can put money on your card. In the laundry rooms, you can only use cash in $5, $10, & $20 bills. At our office, you can add money with either cash, check, credit card, or student charge.