Q: What can
be washed by MVP and what cannot?
A. This depends on
which Plan you select. If you
subscribe to the "Top Shelf"
Plan, MVP will
wash/dry/fold or dry-clean virtually
all of the clothing you send. If
you subscribe to the “Campus
Casual” Plan, MVP will
wash/dry/fold your clothes but
anything that has a "dry clean only"
a special “handling instructions”
tag, will be returned to you without
cleaning. In both plans, MVP
separates your white clothes from
ones and washes the whites in very
high temperature water, and washes
dark clothes in cold water. NOTE:
MVP can clean delicate clothing.
Q: Where and
When can I drop off and pick up my
- There are two locations
for drop off: On Old Campus in the
basement of Farnam B and one at the
ASA office, 246 Church St., lower
When - In order to get
your laundry back in two business
it must be dropped off by 10:00 AM
Monday-Friday at the Farnam B
and 10:30 AM at the 246 Church St.
location. Laundry may be dropped off
after 10:30 AM, but will not be sent
out until the next morning. You
can pick up your bag of laundry
after 11:00 AM, two days after it
been sent out.
Q: Can I cancel
the service after I have
A: Yes, for the
full academic year service, you
will need to cancel no later then
Sept. 30, 2011 and you will receive
pro-rated refund, minus a $35
cancellation charge, provided that
submit a written cancellation
request that is received no later
Sept. 30, 2011. Cancellation notices
received after that date, but
before Dec. 17, 2011 will receive
refunds for the second semester
minus the $35 cancellation charge.
There will be no refunds issued
after Dec. 17, 2011.
Q: You refer to
the laundry being "sent away" and
"picked up." Where are the clothes
A: The laundry is
professionally cleaned by MVP
Laundry at their facilities in
Q: What happens
if I think that not all my
clothes have been returned?
A: Before we answer
that question, we want to stress
the importance of filling out the
itemized laundry lists available in
our office. A new one is provided
for you in each returned load. In
case of a discrepancy, having an
exact list of what you sent to MVP
will greatly increase your chances
of a quick response from the
company. Whether or not you filled
out a laundry list, please come down
to our office and fill out a
discrepancy report, which alerts MVP
your clothes being missing. Please
allow one week for MVP to process
your claim before checking back with
Dry cleaning “a
and pick up my dry cleaning?
A: For YSL's “a la
carte” dry cleaning (serviced by
Fab's Cleaners), drop off is
Monday-Friday in our main office in
lower level at 246 Church Street.
Turn-around for garments takes two
business days. Those students who
subscribe to the "Top Shelf" plan
with MVP, may drop off Monday-Friday
and can expect a two-business-day
much does dry cleaning cost?
A: For our “a la
carte” service, click
for our dry cleaning pricelist.
on your Yale Student ID: