Vendor Certification

Background

• Service Level Agreement (SLA)
  A central feature of the Certification status is the Service Level Agreement (SLA).  The SLA is a formal agreement between PSC and the Certified Print Vendors.  It outlines a set of expectations on the part of Yale’s print buying community when commissioning printing services from our Certified Print Vendors.
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• Vendor Selection Process
  In August 2005, PSC sent a Request for Information (RFI) to approximately sixty print suppliers ranging from small job shop printers to high-end commercial/museum-quality printers. Fifty suppliers answered our request. The information gathered in the RFI was used to categorize the vendors by capabilities, services and equipment.
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