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March 2004 Electronic Procurement Survey Results
General Respondent Information (view
graphs)
- 245 responses received (Central Campus 60%/Medical
School 40%)
- The most common areas of purchasing responsibility
are placing orders, paying for purchases and searching catalogs
for goods and services
- 92% of respondents spend 50% or less of their time
on purchasing activities
Yale's Top 5 Desired Electronic Procurement Features
(view graph)
- User profile has default settings that pre-populate
order forms
- Comparing prices across suppliers and highlighting
best price
- Tracking order status
- One log-in to shop with many suppliers
- Validating charging instructions
Ordering Feature Preferences (view
graphs)
Catalog & Item Searching Feature Preferences (view
graphs)
Financial & Administrative Feature Preferences (view
graphs)
Other Suggested Features (all
comments)
- Preferred vendors are easily determined
- Print name and facility on all packing slips
- Keep it simple, streamlined and easy-to-use
- Thorough descriptions and pictures of items
- Ease in search of items
- Approximate delivery time indicated
- Order number sent through to PVS report
- Split delivery ability
- Improved order tracking ability
- Link to find vendor number
- Link to find associated buyer in Procurement
- Note return policies and procedures
Buying Approach Usage (view
graphs)
- Paper requisition (42% heavy /53% light)
- Electronic requisition (38% heavy /54% light)
- Internet order (72% heavy /24% light)
- Phone order (45% heavy/50% light)
- Fax order (29% heavy/62% light)
- Point-of-sale order (15% heavy/72% light)
Paying Approach Usage (view
graphs)
- VIP number (72% heavy/25% light)
- Purchasing Card (73% heavy/20% light)
- OK-to-Pay invoice (54% heavy/36% light)
- PO-matched invoice (33% heavy/56% light)
- Reimbursement (9% heavy/80% light)
- 91% routinely buying the same goods/services
from same vendor
- 32% need >10 minutes to order on an electronic
requisition (35% need less time)
- 31% need >10 minutes to order on the Internet
(45% need less time)
- 54% need >10 minutes to order on a paper
requisition (30% need less time)
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