Yale University

ITS Section Heading

Yale ITS Home Telephones at Yale

Gateways for:

Help Desk
203.432.9000
203.785.3200

ITS Office
Yale University
175 Whitney Avenue
P.O. Box 208276
New Haven, CT
06520-8276
USA

Yale logo.

Telecom & network services rates

Click on a service below for a detailed rate information:

Answering service rates


  Fiscal Year '08 Fiscal Year '09
Monthly service, per office $72.60 $76.23
Monthly service, per client $24.20 $25.41
Each message $0.60 $0.63

Automatic Call Distribution (ACD) rates


  Fiscal Year '08 Fiscal Year '09
One time set-up charges $1,000 per group (CDN) $1,000 per group (CDN)
  $150.00 per agent set $150.00 per agent set
     
Monthly recurring charges $20 per agent set $20 per agent set
  $200 per group (CDN) $200 per group (CDN)

Basic service rates


  Fiscal Year '08 Fiscal Year '09
  Monthly rates Monthly rates
Central Campus Basic Service
includes line rental, standard set and voice mail

$14.50 $14.50
Nortel 3903 4-Line Digital Set
Nortel 3904 12-Line Digital Set
Line appearance
Cortelco Single Line Set

Caller ID for Cortelco Single Line Set

$10.00
$15.00
$ 8.50
Included in Basic Service

$ 3.00

$10.00
$15.00
$ 8.50
Included in Basic Service

$ 3.00
Off-Campus
YaleLINK service - all users
includes line rental, standard set and voice mail
$14.50 $14.50
Off-Campus SNET Service - all users billed at SNET business rates billed at SNET business rates
Incoming 800 Service $5.00 plus usage @ .075/minute $5.00 plus usage @ .075/minute
Installation and order processing one time charges:
Labor $88.00/per hour
(one hour minimun)
$90.00/per hour
(one hour minimun)
Materials at cost at cost
Voice mail installation - when not installed with line $20.00 $20.00
Software change $20.00 $20.00

Cable TV rates

The Yale basic package includes broadcast television stations, cable news and entertainment, seven channels to be programmed by Yale, and broadcast FM radio stations. Administrative Departments that have a need for CATV service can contact Telecommunications Customer Service or call 432-9700.

Cable TV Optional Expanded Service Rates

As an option, Yale dormitory residents can subscribe to an "Expanded Basic" package that provides approximately 25 additional channels of sports, music, and entertainment. This package is available directly from Comcast for $36.75 per month. For additional fees, Yale viewers can subscribe to a variety of premium services such as HBO, Showtime, The Movie Channel, and pay-per-view events. You can subscribe to these program packages at any time by calling Comcast at 1-800-266-2278.

Cell phone rates

AT&T

Please call 432-2001 with any questions.

Basic Voice Plan Monthly Charge '08 Monthly Charge '09 Notes and additional service offering
900 minutes USA coverage (pooled)  For iPhone only Flat rate of $59* Flat rate of $59* Yale has a "pooled minute" agreement with AT&T Wireless allowing all Yale corporate users to share a pool of available minutes. In addition, each Yale corporate cell phone from AT&T has unlimited free mobile to mobile minutes per month (not pooled) per user. You may call any other AT&T subscriber within the United States. In addition you have unlimited free night and weekend use (from 9:01 PM - 5:59 AM Monday through Friday and 9:01 PM Friday through 5:59 AM Monday).
* There are no long distance or roaming charges. Calls made to Directory Assistance (411 or 555-1212) are subject to current market rate charges. In addition, calls terminating overseas or Canada, text messages, video streaming and software downloads will incur additional charges.
Data Plans Monthly Charge '08 Monthly Charge '09 Description
Data unlimited $41 $41 Includes unlimited domestic web browsing/email and visual voice mail
International Data Add-on $20 $20 20MB usage (overage charge = $.005/kb)
$48 $48 50MB usage (overage charge = $.005/kb)
iPhone: Data Tips for International Roamers 
We know that the Mobile Internet is indispensable to you. That's why we want to remind you:  Domestic data use on iPhone is unlimited within the U.S., Puerto Rico, and the U.S. Virgin Islands. However, international roaming rates apply for voice and data usage outside domestic coverage area.  International data roaming can be expensive. For example, opening an email with a 5 megapixel picture attachment or downloading a 3 minute video on YouTube uses about 2MB of data. The cost would be nearly $40 based on pay-per-use international data rates of $.0195/KB.  With iPhones many robust applications, its natural for users to use more data on their iPhone than they would using other handsets or PDA devices. What can you do to minimize international data charges? Consider purchasing an international data package.  To see list of countries where these packages discounted data rates apply, click here.

Nextel

Please call 432-2001 with any questions.

Plan Name Monthly Charge '08 Monthly Charge '09 Description
Cellular and Radio $45.00 $45.00 400 pooled anytime minutes with 250 pooled minutes of two way radio. Unlimited nights and weekends on both cellular and radio
Blackberry Cellular and Radio $75.00 $75.00 400 pooled anytime minutes with 250 pooled minutes of two way radio. Unlimited data usage. Unlimited nights and weekends on both cellular and radio
Radio only $23.00 $23.00 250 pooled anytime two way radio minutes. Unlimited nights and weekends for radio only
Add Ons      
National Direct Connect $10.00 $10.00 Gives the user the ability to speak via two way radio to any other Nextel user in the USA

Verizon

Please call 432-2001 with any questions.

Basic Voice Plan Monthly Charge '08 Monthly Charge '09 Notes and additional service offering
450 minutes USA coverage (pooled) Flat Rate of $41/month* Flat Rate of $42/month* Yale has a "pooled minute" agreement with Verizon Wireless allowing all Yale corporate users to share a pool of available minutes. In addition, each Yale corporate cell phone from Verizon Wireless has unlimited free mobile to mobile minutes per month (not pooled) per user. You may call any other Verizon wireless subscriber within the United States. In addition you have unlimited free night and weekend use (from 9:01PM - 5:59 AM Monday through Friday and 9:01PM Friday through 5:59AM Monday).
10 mb/month $27 $27 Email transfer and web access on PDA/Smartphone type cell phones
Unlimited $43 $43 Email transfer and web access on PDA/Smartphone type cell phones
EVDO $67 $67 For use with an AirCard only. Data transfer is unlimited.
Goodlink $57 $57  
Value Added Services
Text Messaging - send text messages to another Verizon cell phone from your cell phone, the Web or via email
# of Messages Monthly Charge '08 Monthly Charge '09  
100 $2.99 $2.99  
250 $4.99 $4.99  
1000 $9.99 $9.99  
Picture Messaging Only for use with phones that include camera Only for use with phones that include camera Send picture messages via the internet
# of Messages Monthly Charge '08 Monthly Charge '08  
20 $2.99 $2.99  
40 $4.99 $4.99  
Numeric Paging $4.99 $4.99 Allows caller to send their telephone number to the screen of the cell phone in case user is not available
VCast Allows for video streaming to the phone Allows for video streaming to the phone
  $15.99 $15.99 Other charges may apply. Works only in certain areas. Call 2-6987 for more information
* There are no long distance or roaming charges. Calls made to Directory Assistance (411 or 555-1212) are subject to current market rate charges. In addition, calls terminating overseas or Canada, text messages, video streaming and software downloads will incur additional charges.

Calling card rates

Domestic Rates - Intrastate and Interstate


From '08 Rate '09 Rate
Connecticut .07 cents per minute .07 cents per minute
Northeast * .07 cents per minute .07 cents per minute
National ** .07 cents per minute .07 cents per minute
Surcharge per call $.30 $.30

**National calls apply to calls made to/from the rest of the US including Alaska, Hawaii, Puerto Rico and the US Virgin Islands

Domestic to International Rates

Calling from a USA location to an international location

Location '08 Rate '09 Rate
All countries .21 cents per minute .21 cents per minute
Surcharge per call $1.05 $1.05

International to Domestic Rates

Calling from an international location to the USA

Location '08 Rate '09 Rate
All countries .21 cents per minute .21 cents per minute
Surcharge per call $1.65 $1.65

Integrated Digital Voice Recorder (IDVR) rates


  Fiscal Year '08 Fiscal Year '09
One time charges $525 per telephone set $525 per telephone set
Monthly rates $5.00 per telephone set $5.00 per telephone set

Long distance calling

Interstate Rates


  '08 Rate/minute '09 Rate/minute
INTERSTATE long distance rates (rates are for anywhere in the United States) Flat rate of .04/minute all day, every day Flat rate of .04/minute all day, every day
INTRASTATE long distance rates (rates are for anywhere within Connecticut except local calls) Flat rate of .04/minute all day, every day Flat rate of .04/minute all day, every day
INTERNATIONAL long distance rates Flat rate based on country called, all day, every day. No time of day distinction. Check table below. Flat rate based on country called, all day, every day. No time of day distinction. Check table below.

International Long Distance Rates


Jump to a country that starts with the letter: A B C D E F G H I J K L M N O P Q R S T U V W Y Z
Country Country Code Dialed Digits Following Country Code that Define Mobile Phone Terminations Rate/Minute
Afghanistan 93 .88
Albania 355 .62
Algeria 213 .44
American Somoa 684 .37
Andorra 376 .25
Angola 244 .83
Anguilla 264 .43
Antartica (Casey Base) 672 .82
Antartica (Scott Base) 672 .82
Antigua 268 .39
Argentina 54 .08
Argentina (Mobile) 54 9 .23
Armenia 374 .51
Aruba 297 .24
Ascension Island 247 1.18
Atlantic Ocean Region 871 7.68
Australia 61 .06
Australia (Mobile) 61 143, 145, 147, 40-44 .21
Austria 43 .06
Austria (Mobile) 43 644, 650, 660, 664, 676, 678, 680-681, 6888, 699, 711, 720, 730, 740, 780, 810, 820 .33
Azerbaijan 994 .51
Bahamas 242 .12
Bahrain 973 .52
Bangladesh 880 .64
Barbados 246 .49
Belarus 375 .53
Belgium 32 .06
Belgium (Mobile) 32 45, 47-49 .32
Belize 501 .55
Benin 229 .42
Bermuda 441 .12
Bhutan 975 1.30
Bolivia 591 .44
Bosnia & Herzegovina 387 .37
Botswana 267 .49
Brazil 55 .08
Brazil (Mobile) 55 117-119, 127-129, 137-139, 147-149, 157-159, 167-169, 177-179, 187-189, 197-199, 217-219, 227-229, 237-239, 247-249, 257-259, 267-269, 277-279, 287-289, 297-299, 317-319, 327-329, 337-339, 347-349, 357-359,367-369, 377-379, 387-389, 397-399, 417-419, 427-429, 437-439, 447-449, 457-459, 467-469, 477-479, 487-489, 497-499, 517-519, 527-529, 537-539, 547-549, 557-559, 567-569, 577-579, 587-589, 597-599, 617-619, 627-629, 637-639, 647-649, 657-659, 667-669, 677-679, 687-689, 697-699, 717-719, 727-729, 737-739, 747-749, 757-759,767-769, 777-779, 787-789, 797-799, 817-819, 827-829, 837-839, 847-849, 857-859, 867-869, 877-879, 887-889, 897-899, 917-919, 927-929, 937-939, 947-949, 957-959, 967-969, 977-979, 987-989, 997-999 .21
British Virgin Islands 284 .40
Brunei 673 .44
Bulgaria 359 .39
Burkino Faso 226 .69
Burma (Myanmar) 95 1.11
Burundi 257 .91
Cambodia 855 1.16
Cameroon 237 .71
Canada All area codes .05
Cape Verde Islands 238 .52
Cayman Islands 345 .12
Central African Republic 236 .81
Chad 235 1.26
Chile 56 .06
China 86 .06
Christmas and Cocos Islands 672 1.10
Colombia 57 .11
Colombia (Mobile) 57 3 .15
Comoros 269 .81
Congo 242 .64
Cook Islands 682 .99
Costa Rica 506 .10
Croatia 385 .36
Cuba 53 1.07
Cyprus 357 ..37
Czech Republic 420 .31
Denmark 45 .23
Denmark (Mobile) 45 2, 30-31, 40-41, 50-51, 60-61 .41
Diego Garcia 246 2.03
Djibouti 253 .63
Dominica 767 .40
Dominican Republic 809 .11
Ecuador 593 .18
Egypt 20 .22
El Salvador 503 .13
Equatorial Guinea 240 1.55
Eritrea 291 .86
Estonia 372 .47
Ethiopa 251 .72
Faeroe Islands 298 .31
Falkland Islands 500 1.07
Fiji Islands 679 .75
Finland 358 .18
Finland (Mobile) 358 4, 50 .32
France 33 .05
France (Mobile) 33 6 .30
French Antilles 596 .35
French Guiana 594 .43
French Polynesia 689 .51
Gabon Republic 241 .52
Gambia 220 .57
Georgia, Republic of 995 .54
Germany 49 .05
Germany (Mobile) 49 15-17, 700-701 .27
Ghana 233 .41
Gibraltar 350 .40
Greece 30 .06
Greece (Mobile) 30 693-694, 697, 699 .37
Greenland 299 .41
Grenada 473 .55
Guadeloupe 590 .32
Guam 671 1.20
Guantanamo Bay 539 1.24
Guatemala 502 .16
Guinea 224 .58
Guinea-Bissau 245 .98
Guyana 592 .86
Haiti 509 .38
Honduras 504 .28
Hong Kong 852 .06
Hungary 36 .08
Hungary (Mobile) 36 20, 30, 60, 70 .32
Iceland 354 .27
India 91 .20
Indonesia 62 .14
INMARSAT-East Atlantic 871 7.68
INMARSAT-Indian Ocean 873 7.68
INMARSAT-Pacific Ocean 872 7.68
INMARSAT-West Atlantic 874 7.68
Iran 98 .73
Iraq 964 .80
Ireland 353 .06
Ireland (Mobile) 353 83, 85-87 .29
Israel 972 .07
Israel (Mobile) 972 50-58, 64-68 .13
Italy 39 .05
Italy (Mobile) 39 320, 323, 328-331, 333-340, 342-349, 360, 363, 366, 368, 370, 377, 380, 383, 388-393 .29
Ivory Coast 225 .86
Jamaica 876 .17
Japan 81 .07
Japan (Mobile) 81 70, 80, 90 .18
Jordan 962 .52
Kazakhstan 7 .48
Kenya 254 .58
Kenya (Mobile) 254 7 .70
Kiribati 686 .94
Korea,D.P.R (North) 850 2.00
Korea, Republic of (South) 82 .31
Korea, Republic of (South) (Mobile) 82 10-13, 15-19 .34
Kuwait 965 .77
Kyrgyzstan 7 .48
Laos 856 1.06
Latvia 371 .56
Lebanon 961 .59
Lesotho 266 .73
Liberia 231 .53
Libya 218 .65
Liechtenstein 417 .16
Lithuania 370 .54
Luxembourg 352 .20
Macao 853 .42
Macedonia 389 .36
Madgascar 261 1.54
Malawi 265 .55
Malaysia 60 .06
Maldives 960 .72
Mali Republic 223 .65
Malta 356 .41
Marshall Islands 692 .67
Martinique (French Antilles) 596 .34
Mauritania 222 .67
Mauritius 230 .60
Mayotte Island 269 .81
Mexico 521 .12
Mexico 522 .12
Mexico 523 .12
Mexico 524 .12
Mexico 525 .12
Mexico 526 .12
Mexico 527 .12
Mexico 528 .12
Mexico 529 .12
Micronesia 691 .67
Moldova 373 .54
Monaco 377 .28
Mongolian People's Republic 976 .99
Montserrat 664 .46
Morocco 212 .43
Morocco (Mobile) 212 10-15, 18, 6, 70-73, 75-79 .52
Mozambique 258 .74
Myanmar (Burma) 95 1.11
Namibia 264 .67
Nauru 674 2.27
Nepal 977 .86
Netherlands 31 .05
Netherlands (Mobile) 31 61-65, 660, 665, 668 .21
Netherlands Antilles 599 .33
Nevis * .41
New Caledonia 687 .75
New Guinea (Papua) 675 .67
New Zealand 64 .06
New Zealand (Mobile) 64 2 .34
Nicaragua 505 .45
Niger 227 .64
Nigeria 234 .17
Niue 683 2.26
Norfolk Island 672 1.97
Norway 47 .05
Norway (Mobile) 47 4-5, 9 .22
Oman 968 .58
Pakistan 92 .24
Palau 680 .70
Panama 507 .10
Papua New Guinea 675 .67
Paraguay 595 .53
Peru 51 .10
Philippines 63 .17
Philippines (Mobile) 63 9 .20
Poland 48 .07
Portugal 351 .06
Qatar 974 .68
Reunion Island 262 .69
Romania 40 .43
Romania (Mobile) 40 72-76, 78 .58
Russia 7 .10
Rwanda 250 1.01
Saipan 670 1.10
Sakhalin 7 .07
San Marino 378 .30
Sao Tome 239 1.37
Saudi Arabia 966 .25
Senegal Republic 221 .68
Seychelles Islands 248 1.01
Sierra Leone 232 .74
Singapore 65 .06
Slovakia 421 .31
Slovenia 386 .31
Solomon Islands 677 3.58
Somalia 252 1.48
South Africa 27 .09
South Africa (Mobile) 27 72-74, 76, 78-79, 82-85 .27
Spain 34 .05
Spain (Mobile) 34 6 .22
Sri Lanka 94 .70
St.Helena 290 1.23
St. Kitts 869 .41
St. Lucia 758 .45
St. Pierre/Miquelon 508 .47
St .Vincent/Grenadines 784 .46
Sudan 249 1.01
Suriname 597 .75
Swaziland 268 .41
Sweden 46 .05
Sweden (Mobile) 46 10, 252, 376, 518-519, 673-676, 70, 719, 73-74, 7610-7614, 762-766, 7676, 768 .32
Switzerland 41 .06
Switzerland (Mobile) 41 76-79, 86076-86079 .41
Syria 963 .66
Taiwan 886 .06
Taiwan (Mobile) 886 60, 70, 9 .13
Tajikistan 992 .48
Tanzania 255 .63
Thailand 66 .09
Togo, Rep. of 228 .76
Tonga Islands 676 .69
Trinidad & Tobago 868 .16
Tunisia 216 .41
Turkey 90 .16
Turkey (Mobile) 90 50, 522, 527, 53-55, 592, 594, 596 .28
Turkmenistan 993 .62
Turks/Caicos 649 .44
Tuvalu 688 1.92
Uganda 256 .50
Ukraine 380 .16
United Arab Emirates 971 .38
United Kingdom 44 .05
United Kingdom (Mobile) 44 7500-7505, 7510-7512, 7514, 7533, 7588, 7624, 77-79, 845, 870 .36
Uruguay 598 .49
Uzbekistan 998 .53
Vanuatu 678 2.50
Vatican City 379 .20
Vatican City 396 .20
Venezuela 58 .08
Venezuela (Mobile) 58 412, 414-418 .29
Vietnam 84 .37
Wallis and Futuna Islands 681 3.66
Western Samoa 685 .67
Yemen 967 .58
Yugoslavia 38 .37
Zaire 243 .43
Zambia 260 .63
Zimbabwe 263 .55
Zimbabwe (Mobile) 263 11, 23, 91 .77

Pager rates


Pager Type or Service Monthly Fiscal Year '08 rate Monthly Fiscal Year '09 rate Notes
Digital - Northeast $4.75 $4.75 From all of New England to Washington DC
Digital - USA $14.75 $14.75  
Alphanumeric - Northeast $7.25 $7.25 From all of New England to Washington DC
Alphanumeric - USA $17.25 $17.25  
2-way pager $34.20 $34.20 Allows you to respond to pages with email from pager
Annual loss waiver $1.00 $1.00 All Yale pagers are assessed this monthly charge
Toll Free 800 number with pager $2.00 $2.00 National inbound toll-free

Video conferencing rates

Domestic/International

The network connection is originated by Yale or by the distant end:
* If connection originated by Yale, network usage charges apply (see below)

  • Coordination fee - $50.00 per videoconference.
  • Equipment Rental - $175.00/hour, plus the network usage charges (see below), Monday through Friday 8:30am until 5:00pm. $220.00/hour all other times.
  • Minimum billing is 30 minutes per videoconference.
  • Beyond 30 minutes, videoconferences are billed in 15 minute increments.

Internal videoconference (includes Yale Central Campus, Medical Center, and Veterans' Hospital)

  • Coordination fee - $50.00 per videoconference.
  • Equipment Rental - $ 75.00/hour, Monday through Friday 8:30am until 5:00pm., $112.50/hour all other times
  • Minimum billing is 30 minutes per conference.
  • Beyond 30 minutes, videoconferences are billed in 15 minute increments.

Network Usage Charges*

  • Domestic network usage charges are:
    $.10 per minute per 112 or 128 Kbps connection
    $.20 per minute per 224 or 256 Kbps connection
    $.30 per minute per 336 or 384 Kbps connection
  • International network usage charges range from $.60 per minute to $6.76 per minute per 128 kbps connection.

Recording a Videoconference

A videoconference can be recorded on VHS tape for a cost of $5.00. This does not include the cost of the tape, which is to be provided by the conference host.

Multipoint Videoconference

Multipoint videoconferences (more than 2 locations) can be arranged.

  • Coordination fee - $50.00 per videoconference.
  • Port charge - $60.00 per hour, per location.
  • Minimum billing is 30 minutes per conference. ($30.00 per location)
  • Beyond 30 minutes, conferences are billed in 15 minute increments. ($15.00 per location)

Cancellation Charges

  • Less than 72 hours prior to the scheduled start time of the videoconference - 50% of Yale coordination fee will be assessed. Yale host will be responsible for any charges billed by third party service providers.
  • Less than 24 hours prior to the scheduled start time of the videoconference - 100% of Yale coordination fee, and 100% of the minimum Yale charges will be assessed. Yale host will be responsible for any charges billed by third party service providers.

Comparison Rates

Public rooms currently charge an average of $300 to $500 per hour plus the cost of the call.

 

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Last modified: Friday, 11-Jul-2008 15:49:09 EDT. (jj)