Student resources for technology at Yale
Student support contacts
If your school is not listed below, please call the ITS Help Desk at 432-9000, or 785-3200 and a consultant will direct you to the correct IT support provider.
Choose your school or department from the drop-down list below to identify your local support contact:
Walk-in help and repair
Walk-in help and repair is available at the Computing and Media Center (CMC). Visit the Computing and Media Center website for further information on services and products.
Student clusters & kiosks
Clusters in residential colleges or academic departments are designed for use by members of that specific college or department. Other clusters, located in libraries and academic buildings, are meant for more general use.
- Cluster Support Services
- Computing Facilities
- Kiosk information
- The Computing Resource Laboratory (CRL) is a facility for Medical Center use of personal productivity software such as word processing on Mac's and PC's.
Student accounts are created automatically and are generally available in early August.
Students may request that information about them be left out of the online directory and other printed directories by contacting their registrar.
Network
- Central Campus:
Data networking in the Residential Colleges, Old Campus and Graduate Student Housing is maintained by ITS Student Computing. - Medical Campus: Please see our information for medical campus students regarding NetIDS and connecting to the Yale network.
- Accessing Yale resources from home and while traveling.
- VPN (Virtual Private Networking)
Wireless
All Yale Students, Faculty, and Staff may use the Yale wireless network.
- Central Campus: Student techs will provide the first line of support. They will attempt to resolve laptop problems and will report network failures or performance issues to ITS Data Network Operations (DNO). DNO will resolve such problems as soon as possible with the caveats that any simultaneous problems with the wired network will take precedence and we may need or want to perform extended testing before returning the network to service.
- Wireless Security:
- Coverage Maps:
- Wireless registration
- Register your game console on the Yale University network
- Wireless connectivity FAQs
- Roaming and wireless connection sign up form
Downloads
Yale offers some software to its community for free. This software is specially licensed and configured, so it must not be distributed outside the Yale community. As the result, a Yale NetID and password are required to download from the IT software site.
Students and faculty looking for certain Microsoft products should check the Microsoft Developer Network Academic Alliance site to see if the title they seek is covered by the program and thus available at no charge.
Phone
- Telecommunications Student Handbook (PDF)
- Graduate & Professional Student Telephone Service Sign Up Form
- Toll Authorization Numbers (TANs)
- Calling cards
- International access codes
- Voice Mail Box Number - Student Systems
Cable TV
Cable television is provided to all undergraduate and graduate students living on-campus. In multiple room suites, typically only the common room is wired.
Web space
Yale has a number of Web servers dedicated to the various needs of faculty, staff and students.
Learning resources
- classes.yale.edu (the Classes server)
- Blackboard at Yale
- Course information
- Yale University Library
- Medical Library
