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Technology Troubleshooting Office
Where is the TTO?
The Technology Troubleshooting Office is located
in Bass Library on the Lower Level in Room L05.
Bass Library is located at 110 Wall Street under the Cross-Campus green.
(View Map)
Schedule of Staffed Hours
The TTO is generally staffed:
| Mon-Thurs | 9 a.m. - Midnight |
| Friday | 9 a.m. - 5 p.m. |
| Saturday | Noon - 5 p.m. |
| Sunday | Noon - Midnight |
Walk-in appointments
Walk-in technology consultation is provided for all Yale undergraduates and graduate students in the Graduate School of Arts and Sciences. No appointment is necessary. Reading the STC Terms of Service and filing an online help request prior to your visit will assist in speeding up your case.
Scheduled appointments (Off-campus students only)
Students living off-campus or in Yale Graduate Apartments may call (203) 432-5242 to schedule an appointment for the same day or the next day. Please provide the Student Tech your netid, a brief description of the problem and the time you would like to schedule.
Phone Support
Students may also call the Technology Troubleshooting Office at (203) 432-5242 to request information or get phone support. Phone support is often more limited in its capabilities to solve technology issues efficiently, so visiting the TTO in person is recommended.
