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Gateways for:

Help Desk
203.432.9000
203.785.3200

ITS Office
Yale University
175 Whitney Avenue
P.O. Box 208276
New Haven, CT
06520-8276
USA

Frequently Asked Questions

Listed below are some common problems that you may encounter. If you need further assistance, please request help from a Student Tech. To submit feedback about these FAQs, please email us.

Getting Started
Networking
Email
Off-Campus Access

Yale Resources
Pantheon Storage
Windows Security
Mac OS X Security

Environmental Computing
Special Resources

Popular Topics

More about STC

Getting Started
Where can I purchase computers/software with a Yale discount? Where can find recommendations for puchasing a computer? How can I get my computer ready for Yale? Where can I learn how to keep my computer protected and running well? How can I keep my laptop secure? How do I backup my documents? Information for Class of 2008
Networking
How do I register my computer with Yale? How can I access websites outside of Yale? Where is my Ethernet Hardware Address (EHA)? How can I access Yale's wireless network? How can I easily send large files via Yale File Transfer Facility? How do I grant guests access to the Yale Network using Guestreg?
Email
How can I install and configure email software? How do I send email to non-Yale email addresses while I am off-campus How can I download my Yale email? How do I import archived email into Eudora, Apple Mail, or Thunderbird? How do I mass delete old email using the Email Account Tool? Where can I request a Panlist or Mailman email list? How do I remove myself from a Panlist or Mailman email list? How do I use the Pine UNIX email program?
Access Yale Resources from Off-Campus
How do I send email to non-Yale email addresses while I am off-campus? How do I configure a VPN to connect securely to the Yale network? How do I use the Yale proxy server to access library resources from off-campus? How can I purchase Yale dial-up service for Windows? Mac OS X?
Yale Resources (Clusters, ClassesV2, Printing)
Where can I find more information about campus computer labs? How do I upload multiple files to ClassesV2? How do I print at a Yale Computing Cluster? How do I print to a Yale Printer from my computer? How do I add money to my print account? How do I make copies at a Yale Computing Cluster? How do I use network scanning at Bass Library? How do I use C-Labs/CDigix to access video course materials?
Pantheon Network Storage
How do I access the Pantheon through an Secure Terminal Client? How can I transfer files to and from the Pantheon? How do I mount my Pantheon space as a drive on my computer? How do I publish a website on my pantheon space? How do I restore files that were lost or accidentally deleted from Pantheon?
Keep Windows Secure and Updated
How can I keep Windows updated? How do I set Windows to update automatically? How do I set an Administrator password in Windows XP? How do I install latest version of Symantec Antivirus? How do I scan my computer for viruses and malware? How do I install and use Spybot to remove spyware ? How do I remove AIM viruses with AIMFix?
Keep MacOS X Secure and Updated
How can I keep MacOS X updated? How can I set Mac OS X to update automatically?
Environmental Computing
How can I configure my computer to save energy and battery life? Where can I recycle my computer or other electronics?
Special Resources
Where can I obtain adaptive computer technology?

Last modified: Wednesday, 25-Jun-2008 11:18:58 EDT . (jj)