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Help Desk
203.432.9000

ITS Office
Yale University
25 Science Park
P.O. Box 208276
New Haven, CT
06520-8276
USA

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Secure File Transfer Service FAQ


General questions 

 

Question

Answer

Why the new File Transfer service?

The new file transfer service offers better security. Files are encrypted during transfer process as well when the files are temporarily stored on the server. Plus, there is a built in malware virus scan.

 

Is a VPN connection required?

 

No VPN is required. You will be directed to log in to CAS when accessing the utility.

 

What is the file size limit? 

  

File size limit is 2GB.

 

Can I share all types of files?

 

Yes, as long as they are smaller than 2 GB.

 

Will I still be able to sends files to someone outside of Yale?

 

Yes. The same three options for sharing files will remain.
1. Yale person can share files with another Yale person.
2. Yale person can share files with a person outside of Yale (a non-Yale person).
3. A non-Yale person can share files with a Yale person. 

 

If I’m a non-Yale person, how do I send files to a Yale person?

 

Your Yale contact will need to send you a request by clicking Upload Request from the new File Transfer home page with the link for you to transfer files. 

 

How can I add non-Yale recipients to my Manage Groups list?

 

Groups are built from within the Yale Directory, so outside individuals cannot be added to groups. You can instead store a list of email addresses, separated by commas, and cut and paste that list into the address box when sending files.

 

Who do I contact if I have a problem or questions?

 

Contact the ITS Help Desk at 203-432-9000 or helpdesk@yale.edu with technical problems. If the question is about the file you received, contact the sender.

 

What happens to my files when the old file transfer service is turned off?

 

Any file that was uploaded to the old server will remain on that server for 10 days, just as they do now. 

Sending files

Question

Answer

 

How do I send multiple files to my non-Yale collaborator? 

 

You can only share files with external recipients one at a time. To send multiple files, you'll need to first use a program such as 7zip to combine the files into a single archive (.zip files). You can then send that archive as you would any other file. 

 

 

 

Why can’t I send a file to myself?

 

There is no need to ‘send’ a file to yourself; Once the file has been uploaded, you can simply access the utility from another computer and download the file from your Uploaded Files list.

 

How will I know the recipient has received the file I sent? 

 

You now have an option. You can check the “Notify Me On Download” in the information box before sharing a file. Once the receiver has opened the link, you will receive an email notifying you that the file has been downloaded. Or, you can also filter- Download File in your History and locate the FileID. 

 

When sending a file with a password, how will the recipient know what the password is? 

 

It is best to provide the recipient with the password in a separate email or by phone. Remember never to use your Yale NetID password. 

 

The file recipient lost or didn't receive the download link - how can I resend it? 

 

If you shared the file with more than one person, go the File Transfer home page, click the downward-pointing arrow to the right of the file in question, and click (view link) next to the Public Share checkbox. If the file was sent to just one person, simply de-select the Public Share box and click again to generate a new link. 

Receiving files

Question

Answer

 

Where do I find the file that was sent to me by the Non-Yale person? 

 

The file will appear on Secure File Transfer home page in your “Uploaded Files” list. 

 

How can I resend a Request Upload link? 

 

These links can't be regenerated - simply send a new request. 

 

How many files can I upload in the “Uploaded Files” area? 

 

There is no limit to the number of files. However, the total size of all files must be less than 10 GB.

 

 

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Last modified: Wednesday, 31-Aug-2011 15:40:36 EDT. (ms)