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Wireless connectivity FAQ
While wireless has been around for several years, it is still less reliable, secure and more difficult to configure then a traditional wired network. We have collected some of the most commonly asked questions and solutions relating to wireless connectivity.
Where is wireless available?
- Expect 100% coverage in Yale buildings. Report a problem to the Network Services group.
- In Y-NHH buildings, please use the Y-NHH wifi.
- Outdoor coverage coming soon.
I want to use my wireless device on Yale’s network, what do I have to do?
Automatically configure your computer or mobile device for secure network access.
wifi-config.yale.eduTo use Yale wireless you must register your computer or device on the network.
The YaleGuest wifi network is available for short-term use on campus by Yale visitors.
Network service contacts
To report a problem:
Problems with campus network connections should be reported to the ITS Help Desk at 203-432-9000.
Please provide your name and telephone number and a description of the problem you are experiencing. This information will be forwarded to Network Services staff for resolution and followup. Problems affecting individual connections during off-hours and weekends will be addressed during the next work period (Monday-Friday, 7:00 AM- 6:00 PM).
Major network or service failures will be dealt with immediately. If for any reason you feel that a problem has not been adequately addressed or if you have any questions about the service policy and procedures, please contact David Galassi at 432-4480.
