Computer repair
On-site repair vendors
The following is contact information for repair vendors that are recommended by ITS. The published rates are for labor for out-of-warranty repair and upgrades; costs of parts is additional. No charges apply for labor or parts during warranty period.
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Advanced Office Systems (AOS)
296 East Main St., Branford, 481-5349
Rates: $90.00/hour;
University Standing Purchase Order: UNP 1009639
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IBM
1 800 IBM-SERV (426-7378) for on-site IBM Warranty repair nationwide.
Additionally, Yale departments with over 100 units of any product line (Apple, Digital, HP, IBM) wishing to discuss an annual service contract with IBM should contact Johanne Maguire, 2319 Whitney Avenue, Hamden, 281-2373; fax 281-2335
Authorized warranty repair vendors
Vendors providing authorized warranty repair, out-of-warranty repair, and upgrades:
- Apple computers & printers - AOS
- Dell - Dell Computer Support, AOS
- Digital - AOS
- Hewlett Packard computers & printers - AOS
- IBM - AOS , IBM
For a comprehensive list of authorized computer repair vendors
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Go to Yale Procurement website and select Computer Repairs from the Contract Orders Indexed by Commodity selection window.
Student on-site repair
If your computer is broken, it is recommended you consult a Student Techs (STs) if you are eligible. A ST may diagnose a piece of malfunctioning hardware and recommend that you have it repaired. For more information, visit the Student Technology Collaborative website.
Medical campus student support (MD, EPH, PA, Nursing, BBS programs) help and repair
Walk-in help and repair is available at the Computing and Media Center (CMC). Visit the Computing and Media Center website for further information on services and products.
