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Computing Request Form (CRF)
Medical campus

Use the CRF for:

• Email account
• Swapping a new computer
• Remote access dial-in account
• Centralized file services
• Backup service
• Scheduling account
• Software for Windows or Macintosh
• New network circuits for computers or printers
• Remove device from network registry
• Register device on network
• Register device with wireless network connection
• Internal non-routable IP (primarily for devices used to create, access or receive PHI or printers)

Download the Computing Request Form:

• Computing Request Form in PDF
• CRF instructions as a PDF

Please submit one form for each device. Submission of this form affirms that you have read and understand the Yale University Information Technology Appropriate Use Policy.

User and contact information

User is defined as the person who will be using and has responsibility for the device or account. Contact is defined as the person we can contact if we have questions, need to setup an appointment for a site visit, or to confirm fulfillment of the request.

To find a NetID, click here.

Network services: FTE charging model

Yale University recovers the cost of network services via a FTE-based rate structure. The fee applies to all faculty, staff, postdocs and students, regardless of whether they have a computer connected to the network. Excluded from the pool, unless specifically enrolled, are: associates (primarily residents); casual employees; consultants; retirees; voluntary faculty; anyone outside the Schools of Medicine or Nursing. Please see the ITS rates page for the rate structure. You may connect as many devices as you need to the network without paying additional monthly fees. This applies to both wired and wireless network connections. Please note that the existing one-time installation fees will still be assessed for each device. Every device you connect to the network must be registered with ITS, to enable us to provide faster and better support and to manage network security.

Detailed order

1. Network connection
A machine needs to be connected to the campus network to use email, YaleConnect, network back-up, or any other available account or service. Machines on campus and in many off campus locations use an Ethernet network jack/connection to connect to the campus network. Ethernet jacks are often one of several outlets on a wall plate with telephone jacks. Newer wall plates have icons that indicate whether the outlet is telephone or Ethernet. If you do not know if you have a live circuit or the location of a live circuit, we can send a technician to locate it and/or check if it is working.

• Internal non routable IP: will allow you access to most resources on the Yale University network, but will strictly limit access to external Internet Resources. For more details, click here.

2. Device information
After determining how you will connect to the network, please tell us what you are connecting to the network.

• A NIC address is required for registration of a wireless device or access point. If you do not know how to determine the NIC address please click here.
• If additional users need to log into the machine, please specify the name or NetId. You may use a second sheet if necessary.

3. Services
These services represent on-site technical assistance from a Desktop Support Technician.

• install a new device includes configuring it for the network, (assign an IP Address), installation and configuration of applications for the user and securing the device.
• transfer data from one computer to another or “swap” is for when a new computer is purchased and you need information transferred from the old computer to the new one
• reconfigure device for new user: (set up) a new user on an existing networked machine (indicate name or NetId of previous user)
• upgrade operating system: indicate what OS to upgrade to and choose a license & media option
• install software / application: specify the software or application name and choose a license & media option
• license & media: indicate if you will purchase the license and provide media to the technician or if you would like IT to purchase it for you. You may purchase software on-line from the Yale ePortal.
• create IDX print queue: a queue is required to print reports from the IDX application; it is not necessary for print screens
• install YNHH Application: specify the application name. See YNHH Applications for access.

The first line item in Network Connection, “Install new network jack/connection,” and “Install new device on network” in this section are almost always chosen together. If you are connecting a computer to the network, make sure these two line items are checked.

4. Accounts
In this section you can request creation, cancellation or change in charging of the account.

• Network back up service: Level 1 saves copies of 4 versions of each file backed up from your computer. Backed up files are retained for 60 days following deletion from your computer. Level 2 economizes the storage space required for back ups. It saves copies of 2 versions of each file and back up files are retained for 30 days following deletion from your computer.

Payment and authorized signature information

ITS needs a PTAEO for any charges associated with an installation or account. Charges can be split across several PTAEOs. To do this, email client.accounts@yale.edu. An authorized signature is required for all requests. To pay by check, mail completed CRF along with check payable to Yale University to:

ITS Client Accounts
Yale University
P.O. Box 208276
New Haven, CT 06520-8276.  

Add-on email accounts paid by personal check require 1% CT Sales Tax to be added.

How to submit

Completed forms can be faxed to 785-3606.