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Email accounts
Yale has a diverse email environment with numerous email servers and many email software packages in widespread use. Client software for email and installation instruction are available through the Yale Software Library.
Eligibility
Email and login accounts are to be used "...only to support the research, education, clinical, administrative, and other functions of Yale University." Currently registered students, staff and faculty with active assignments (including emeritus faculty) are eligible for accounts.
Faculty and staff
- Paid or unpaid staff actively working at Yale University are eligible for email accounts: Clerical, maintenance, management, professional, and technical staff (i.e. All C&T, M&P and S&M employees).
- The School of Management IT group provides email services to the School of Management.
Students
Actively registered students of Yale University are eligible. Students who are not actively registered, yet who have not been conferred a degree, are considered withdrawn and lose all student privileges, including computing privileges.
- Undergraduate students on an approved leave of absence, in the Junior Term or Year Abroad, or in the Yale in London program retain active registration and computing privileges.
- Undergraduate students who simply "take a semester off" without approval by the Yale College Dean's Office are considered withdrawn and lose all student privileges, including computing privileges.
- Graduate students past their 6th year can elect to continue student privileges by officially registering for the semester and by paying the CRF (Continuous Registration Fee). This continuing registration status allows computing privileges to continue.
- Graduate Students who elect not to continue registration are considered withdrawn and all student privileges, including central email and pantheon login accounts, will be deactivated.
- High School Students, summer students, class auditors and other special students are typically not eligible for Yale email accounts.
- Graduates of Yale University may use the email aliasing service of the Virtual Yale Station offered by Association of Yale Alumni. This service provides a life time email alias which will forward email to any email account you specify.
Any student questioning his or her registration status or to request an extension based on eligibility rules defined above, should contact the appropriate Registrar's Office.
Ineligible
- Alumni, conferees, ex-employees, spouses and children, teachers institute, and inactive students (see student section above).
Service Level Agreement
Email reliability and uptime
All outages longer than 15 minutes to any server in the central email system are recorded in the ITS System Status system.
In general, as systems age or become more heavily used, they tend to crash (unplanned outages) more frequently and also require more maintenance (scheduled outages). Our goal in ITS Email is to maintain and/or replace systems as necessary to minimize outages, while also attempting to hold the line on system costs. It is a careful balance.
For more information about outages and up time, you can see the system status page or the email metrics page.
Cost
Requesting an account
Authorized personnel in each department handle account requests for faculty and staff. Account requests for staff and faculty typically take one working day to process.
Student accounts are created automatically and are generally available in early August.
Business Office approval is required for: associate, casual, consultant, layoff, post doc associate, research affiliate, retiree, vendors, visitors or other special employees. Departments may include consultants or other non-paid staff by first entering them into the Human Resources system with an assignment of non-employee access (PDF) .
- START (Central campus)
- Computing Request Form (Medical campus)
Related links
- Email statistics
- Email policies
- Supported email software
- Configure email software
- Email resources to help manage your account
