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University messaging service
To send a message, you must send an email to univ-messages. The email alias univ-messages reaches a team of people in ITS Communications. View custom lists or groups available.
Note: Additional approval must be obtained for mass emailing.
For normal or medium priority messages:
During normal business hours (8:30 a.m. - 5:00 p.m.), email request to univ-messages for planned event or medium priority (message will be sent/posted ASAP or within 24 hours).
Prioritization of services
| Type of message | distribution timeframe | Eligible for on-call service |
|---|---|---|
| Public health and safety | Within 2 hours |
Yes |
| VIP messages* | 4-24 hours |
Yes |
| Unplanned events | Within 2 hours |
Yes |
| Planned events (includes system and service changes) | 2 working days |
No |
| Newsletters/training | 3 working days |
No |
*VIP messages include messages from the President, Secretary, Provost, Deans or Vice Presidents. These messages may be events, policy, announcements or social events. Depending on the kind of message, Communications will distribute based on the urgency of the message in collaboration with the client.
In case of after hours or urgent message:
For emergency messages, send email to univ-messages and call 203.432.1081, if message needs to be distributed in under 2 hours or it is after normal business hours. Our answering service will contact a communications professional who will return your call.
Templates
To prepare your message or announcement, see the templates in the right column. We encourage you to ask us to add templates if they would be helpful!
Remember to include address information:
TO: |
Descriptive name of recipients |
FROM: |
Name (or names) and valid email account |
SUBJECT: |
Subject of message (be descriptive) |
REPLY TO (optional): |
(optional) Valid email address – can be different than FROM address |
Rates
Sending a message via the service costs nothing at this time, but if you are interested in using the messaging application for your departmental needs, please contact Communications for more information.
