Email and Network Services
Tools
- Message Application - ITS Status Page and/or Email
- Notify - Instant Messaging system
Approval
| Approver | Phone Number |
|---|---|
| Sandy Bouton | 432-6619 |
| John Coleman | 432-6544 |
| Chris Abbott | 737-4713 |
| Mike Dinice | 436-2338 |
NOTE: If notification is received from Data Center Operations that a post office has gone down, do not hesitate to post a message about the outage to the ITS Systems Status page. Approval is not required before posting.
Process
Message Request
| TO: | Descriptive name of recipients |
| FROM: | Default is ITS Communications |
| SUBJECT: | Subject of message |
| REPLY TO (optional): | (Optional) Valid email address – can be different than FROM address |
Normal Business Hours (M-F 8:30am-5pm)
- Send email request to message@yale.edu for planned outage or medium priority (sent/posted ASAP or within 24 hours)
- For emergency outages send email to message@yale.edu and call 432-1081
After Normal Business Hours
- For emergency outages call the ITS Communications on-call number: 432-1081
- For updates to the status page, call the ITS Data Center at 432-6506
Phone: 203-432-1081
Email: message@yale.edu
Web: http://www.yale.edu/its/communications/
Audiences or Recipients
Email notification to the following groups if one PO is down:
- IT Friends
- IT Partners
- IT Program Directors
- ITS Staff
- Technical and Functional Managers of Business Systems
Notify - Instant Messaging
- Support Teams - include Distributed Support and Help Desks
- TechnicalandFunctionalMgrs.txt
- ITS staffandsupplemental.txt
- email_po_#.txt - if needed, there is a breakdown of lists for each PO
NOTE: Requestor will indicate if Central Campus, Medical or all are affected by message. Individual lists are available by PO number in the Notify System:
Global send option will send to all users logged into either the CISNT or YALE domain. If this option is used, there is no need to send to individual lists noted above.
