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ITS messaging service
ITS messages are sent by ITS technical owners or functional system owners who need to reach targeted internal and external audiences and to post information to the web.
To post to the status page or to send a message, you must send an email to message@yale.edu. The email alias message@yale.edu reaches a team of people - ITS Communications, ITS Help Desk and the Data Center - which ensures that these central points of contact are getting the same information.
In case of an urgent message or unplanned outage:
- For emergency outages, send email to message@yale.edu and call 432-1081.
- To post a status change after normal business hours, call the ITS Data Center at 432-6506.
- Note: Additional approval must be obtained for mass emailing.
For normal or medium priority messages or planned outages:
- Send email requests to message@yale.edu (message will be sent/posted ASAP or within 24 hours)
- Note: Additional approval must be obtained for mass emailing.
Prioritization of services
| Type of message | distribution timeframe | Eligible for on-call service |
|---|---|---|
| Public health and safety | Within 2 hours |
Yes |
| VIP messages* | 4-24 hours |
Yes |
| Unplanned events | Within 2 hours |
Yes |
| Planned events (includes system and service changes) | 2 working days |
No |
| Newsletters/training | 3 working days |
No |
*VIP messages include messages from the President, Secretary, Provost, Deans or Vice Presidents. These messages may be events, policy, announcements or social events. Depending on the kind of message, Communications will distribute based on the urgency of the message in collaboration with the client.
Templates
To prepare your message or status announcement, see the templates in the right column. We encourage you to ask us to add templates if they would be helpful.
Remember to include address information:
TO: |
Descriptive name of recipients |
FROM: |
Name (or names) and valid email account |
SUBJECT: |
Subject of message (be descriptive) |
REPLY TO (optional): |
(Optional) Valid email address – can be different than FROM address |
Messaging troubleshooting
