Faculty of Arts & Sciences IT Support Program

The Faculty of Arts & Sciences IT Support Program (FASIT) provides services in support of teaching and research and acts a liaison between faculty in the arts & sciences and other AM&T/ITS service units.

News & support notes

Support for scientific software

Consultation and support for applications used in science and engineering is available via the Science Research Software Core (SRSC).

Compatibility issues with Microsoft Office 2007

Documents written in Office 2007 cannot be opened by earlier versions of Office without the use of conversion tools. read more...

Technology information for new and returning faculty

An outline of technology resources. Visit this page for highlights of some of the core AM&T services with notes on Classes*v2, the next-generation course management system. read more...

Computer security

There are several steps you can take to improve the security of your computer, your online identity, and privacy. Viruses, trojans, phishing schemes, and exploits pose very real and serious risks to your data. read more...

Connecting from off-campus

Many people have moved to high-bandwidth services such as DSL and cable modem in order to connect to Yale resources from home. This recently updated document describes the methods used to access resources normally restricted to on-campus use, such as on-line journals via the Library, email, and/or file sharing from non-Yale networks. read more...

How to request technical support

If you have a technology question, or are having problems with hardware or software, simply send email to faculty.support@yale.edu. This message will automatically go into our problem tracking system and a support specialist will contact you at their earliest convenience. You may also contact your ASDS representative for assistance. read more...

Yale Software Library

For information on software available to the Yale community, please visit www.yale.edu/its/software. This site provides access to downloadable software and up-to-date information on purchasing and licensing arrangements with different software vendors.

Developing a practical backup strategy

Everyone has their own method of backing up data. What's yours? In this short article FASIT staff outline of some of the tried-and-true backup methods and maybe a few new ones that you've never thought about in our backup quick-guide. read more...

Support for research

There are several programs and initiatives design to support faculty in a research setting. A program to provide IT support for research laboratories has recently been initiated by ITS/AM&T. Click here for information on developing an effective support plan for your research environment.

Support for instructional technology

The Instructional Technology Group provides resources for developing Web-based presentations and help using multimedia classrooms. In addition, Academic Technologies provides support for faculty in the use of equipment installed in "media-friendly" classrooms and in the conversion and production of digital media.

Foreign language applications and solutions

The Center for Language Study provides information and support for multilingual applications and course development for language instructors.

How do I get my computer repaired?

Click here for information on the necessary steps to resolve hardware repair problems. Also includes contact information for local repair groups you can use to resolve problems with your personally owned machines.

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FAS IT Support Program

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