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• System Status

Problems after changing a NetID password

If you changed your password and now are experiencing difficulties, you can see what applications use a NetID for authentication by looking at the list on the password page and/or choose a problem from the list below:

I can't log into my computer

If you are using a Windows computer, you must wait 20 minutes after changing your password before logging into any Windows system. Changing this password affects many Yale applications. Because all associated systems must be updated, this process takes time. If you attempted to log into your computer before the 20 minutes, or you tried several times, you may have triggerd an automatic 5 minute lock to your account. Please wait an additional five minutes and then try again.

I can't get into Eudora/Outlook/AppleMail/Thunderbird

If you are trying to check your email using a desktop client, you may have saved your password in the preferences of the program. If so, you will need to go into your preferences/settings to change your saved password. This process varies by client. You can look at the email configuration page for help, or you can contact your local support provider or the ITS Help Desk.

I am having trouble with another program (such as VPN)

Some applications take longer to synchronize with your new password. Please be patient; your problem also may be related to your password being saved somewhere in a preference file or "keychain." If you are having trouble figuring out the problem, contact your local support provider or the ITS Help Desk.

I can't get into my shared filespace

Please note that the new credentials take up to 20 minutes to propagate out to all the systems that use NetID authentication.

I can't receive email on my Treo/Blackberry/Smartphone

If you use your smartphone to receive and send email, you will need to change your password that is saved in the preferences of your phone.

• PDA’s and smartphones running Palm and VersaMail password instructions.
  
  If you have questions about how to do this, you can contact your local support provider or the Help Desk so they can change your password in your phone's email configuration.