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This is a list of questions/answers that users commonly have when trying to set up or run their ARA connections. If you received a printed version of this document, please be aware that the most up-to-date version is available on the Web at http://www.yale.edu/iic/trouble/new-mac-ara-faq.html.

List of Questions


List of Answers


Q1: How do I change the phone number in ARA 3?

A1: Open your Remote Access control panel (from the Apple Menu -- Control Panels). Edit the phone number you see displayed on the screen, and save the changes when you close the Remote Access window.


Q2: I'm running Netscape 4 on a Macintosh, and when I click on the Pantheon link on the Yaleinfo page, or when I try to use Netscape to connect to any "telnet://" sites, my telnet program starts up, but it doesn't try to open a connection to any host. It seems like Netscape isn't telling my telnet program what site it's supposed to connect to. What's going on?

A2: This is a bug with Netscape 4, which is fixed in version 4.5, so the easiest way around this is to upgrade to version 4.5. But if you don't want to upgrade yet, you can do the following (pardon us for being proud of discovering this wacky fix):

The problem is that the "File type" option that telnet needs is the one that is grayed out: "CONF". In order to select "CONF", we need to trick Netscape by selecting an application that has only one file type: That should take care of it.
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