Generic Job Description

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Yale University Clerical and Technical Job Description
Job: 728 Control Room Specialist Grade D

Required Knowledge:

• Specialized college-level coursework; detailed but narrow knowledge in one or several work-related areas; substantial knowledge of broader field of learning.
• General knowledge of craft or trade.
• Limited acquaintance with business, accounting, or commercial procedures.
• Working knowledge of University organizational policies and procedures generally; detailed knowledge of one or several narrow areas of University rules or procedures.

Required Skills:

• Extracts and compiles a range of data from written sources, from individuals by asking questions, or from one or several given databases, limited interpretation of data.
• Screens complex, technical, or specialized literature for referral.
• Writes simple internal memoranda, fills out complex forms.
• Regular, skilled use of more complex machines, including word processors or personal computers; responsible for basic troubleshooting and repair or manipulation of data using published software.

Office and Administrative Skills:

• Keyboards forms, labels, and other simple material.
• Formats, stores, and files data on a personal computer to generate basic, pre-established reports.
• Advises, screens, and refers callers and visitors.

Experience, Education, and Formal Training:

• Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate degree, or an equivalent combination of experience and education.

Complexity and Organization:

• Wide variety of complicated job tasks requiring coordinating numerous processes/methods.
• Often coordinates or organizes the work of others.

Interpersonal Relations:

• Ongoing involvement outside the immediate unit.
• Offers or obtains specialized information and provides assistance on complex matters.
• Officially represents someone, whether a supervisor, faculty member, or the University.

Supervisory Guidelines:

• Work is closely reviewed for adequacy and accuracy daily.
• Supervisor always plans, assigns, and schedules work and defines objectives clearly.
• Instruction provided only in new situations, methods, procedures that are not clearly related to existing tasks and duties.

Independent Judgment

• Established procedures/policies govern many work situations.
• Occasional exercises of independent judgment or initiative.
• Problems solved by choosing solutions from among several alternatives that are not necessarily governed by established procedures.

Leadership Responsibility

• Occasionally provides general orientation to routine procedures/policies.
• Distribution and monitoring of work is a primary responsibility.

Impact and Consequence of Error

• Work has significant impact both on more than one department and outside the University.
• Errors are not difficult to recognize and correct and can cause considerable harm or financial loss to individuals, departments, and the University, or to other individuals and groups.

Working Conditions

• Very little possibility of safety risks.
• Regular multiple or conflicting demands, deadlines, emergencies, or time pressures.
• Regular sustained concentration.
• Little physical effort.

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Example 1
Control Room Specialist (728)
Salary: D

General Purpose:
Respond to routine and emergency maintenance and environmental conditions and initiate action to make repairs while providing outstanding customer service to internal and external clients. This position reports directly to the Control Center Supervisor.

Essential Duties of the Position:

1. Receive routine and emergency maintenance/repair requests for building maintenance and environmental conditions and initiate action to make necessary repairs. Coordinate repairs with department supervisors, tradesmen and customers. Generate routine maintenance work orders and dispatch appropriate tradesmen.
2. Monitor and review control center systems and respond to incoming alarms and take corrective action. Adjust system parameters as directed by the supervisor. Keep the control center logs, records, procedures and supporting documentation updated.
3. Enter data into computerized systems and monitor building maintenance needs and status of work requests. Comply and analyze data related to building maintenance and environmental systems.
4. Maintain necessary reports, documentation, control center logs, records, callback reports and contact lists for various departments.
5. Distribute keys and radios and maintain records.
6. Perform related duties and functions incidental to the control room activities.

Experience and Training:

1. Four years of related work experience, two of them in the same job family at the next lower level and a high school level education, or two years of related work experience and an Associate degree (engineering, electrical or business), or an equivalent combination of experience and education.
2. Preferred: Experience with energy management systems.

Skills & Abilities:

1. Knowledge of energy management systems and building trades. Knowledge and ability to operate computerized monitoring system.
2. Excellent organization skills and the ability to respond to complex building problems, and initiate corrective action with minimal or no direction.
3. Excellent oral communication skills and the ability to prepare written documents.
4. Customer service center experience essential or equivalent experience.

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