Generic Job Description
Central Alarm Station Operator
Grade D
Representative Duties:
- Dispatch Security Officers or other personnel to the scene of alarms or crimes in progress at local and distant Yale University properties.
- Monitor, initiate, and maintain radio and intercom communication with Control Rooms operated by Yale Campus Police, Yale New Haven Hospital, Yale Physical Plants, Yale Fire Marshall, and New Haven Fire departments.
- Monitor and operate central security console to detect and dispatch protective services or other personnel to the scene of alarms originating from the access control/intrusion/fire subsystems or in response to activity observed through CCTV.
- Receive, analyze, and coordinate response to telephone calls for all security services (security escorts, lock-outs, general information).
- Observe CRT graphic screens to monitor intrusions and access control and fire alarms. Acknowledge event so that alarm is recorded.
- Observe CCTV monitors to detect street or property crimes.
- Search access control, status reports, site design screens, elevator configuration and similar schedules and revise as necessary.
- Record and grant entry to students, faculty and staff who forget I.D. cards.
- Print daily and historic reports to permit management to make decisions regarding Medical Area Security status.
- Issue and control keys for Medical Area complex.
- Maintain logs and journals of activities occurring during shift.
- Recommend and initiate corrective action to security system problems.
Family: Service
Date: 10/3/00
Job Code: 674
The job duties listed are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.
Yale
University Clerical and Technical Job Description
Job: 674 Central Alarm Station Operator, University Security GradeD
Required Knowledge:
- General knowledge, high school-level required, some college education preferred.
- Working knowledge of University policies and procedures, regarding faculty, students, staff, and local unions 34 and 35.
- Detailed knowledge of department policies and procedures. I.e.- time off, post duties for the various positions in the field.
- Knowledge of layout for Yale University and Medical Center, Yale New Haven Hospital, and surrounding New Haven area.
- Thorough understanding of CASI-Rusco controlled access software.
- Thorough working knowledge of DMP Alarm system software and component use.
- Significant working knowledge of integrated security system environment.
Required Skills:
- Previous dispatching experience in security, law enforcement, military, or emergency medical services.
- Excellent personal, oral, and writing skills required.
- Experience in dealing with people of an ethnic and/or multicultural background.
- Sensitivity in dealing with a wide range of personalities and cultural issues.
- Must be computer literate, have ability to work with integrated computer and equipment systems.
- Understand more complicated written instructions, memoranda, policies, etc.
- Ability to maintain composure under stress; must be able to sustain when opportunity for relief for extended periods is not available.
- Aptitude for observation and retention of details.
- Must have minimum keyboard skills (25-39 words per minute).
Office and Administrative Skills:
- Print daily and historic reports for management involving statistics regarding time management and use of personnel.
- Maintain logs and journals of activities (Log-It and CASI-Rusco software) occurring during the shift.
- Classify various materials for filing purposes and use filing system in central alarm station.
- Ability to write clear and concise communications, in the absence of management to ensure proper actions/directives are followed and maintained.
Experience, Education and Formal Training:
- High school level education or equivalent and four years of experience in security, law enforcement, or military police; or an Associate’s Degree and two years of experience.
- Preferred one year of security experience with Yale University Security Programs.
- Must successfully complete the State of Connecticut Telecommunication training course within six months of date of hire.
- Successfully complete the S.I.A. Central Alarm Station Operator course within 1 year of date of hire.
Complexity and Organization:
- Perform a wide variety of tasks (i.e. building shutdowns, physical plant or renovation work, special events) that require coordinating steps and procedures.
- Alarm station console requires understanding and conveying more complex messages and instructions via radio and telephone communications in simple, direct terms.
- Console requires multitasking with a fully integrated fire/trouble, burglar/trouble, panic/duress, intrusion/detection, and access control system.
- Console requires multitasking between telephone communications and Motorola Radius 120 patching unit, to coordinate New Haven Fire Dept., Yale Fire Marshal’s Office, Yale Police Dept., Yale New Haven Hospital Police, Yale New Haven Police Dept., Medical Center Physical Plant, Cross Campus Physical Plant, Yale Health and Safety, and Yale Security Programs.
Interpersonal Relations:
- Daily involvement with several departments within the University-Police, Fire, and Building Services for Med. Center and main campus.
- Daily instruction in providing or obtaining information for faculty, students, and staff regarding lockouts, escorts, scheduling, outside conferences, etc.
- Daily involvement in problem solving and/or troubleshooting service-related issues of current security systems, access control, scheduling, and future accounts.
- Involved with various outside agencies for off-campus accounts-Bethany (Animal Care), Hamden (Mail Services), Branford Fire and Police departments (Medical offices), etc.
- Daily involvement of obtaining and delineating information from management to security officers in Medical Center and main campus.
- Provide information and/or assistance on a regular basis to the public. Often as “last resort” and caller is frustrated but not getting needed information.
Supervisory Guidelines:
- Highest level of professionalism must be maintained, many times, without direct supervision available.
- Work is reviewed by Lead Security Officer for accuracy and ability on a daily basis or whenever possible.
- Supervisor or Lead Officer provides instruction and direction only in new situations, methods, and procedures that are not related to current tasks or duties.
Independent Judgment:
- Regularly exercises independent judgement with an emphasis on evening shifts and weekends.
- Recognize problems and choose solutions among several options that are not necessarily established in current policies and procedures.
- Established policies and procedures are basis for many work situations that require immediate response to problems.
Leadership Responsibility:
- Plan and/or schedule own work on evenings and weekends or when administration is absent.
- Plan and/or schedule work of field officers on evenings and weekends or when administration is absent.
- All the time coverage (24 hours/day, 7 days/week, and 365 days/year) dictates the highest level of individual commitment to maintain staffing requirements.
Impact and Consequence of Errors:
- Work often has a significant impact on more than one department and outside the University.
- Errors in responding to critical alarms in an expeditious manner can result in damage and/or loss of University property.
- Errors in adequate response to requests for assistance and/or escorts can result in personal harm to faculty, students and staff and visitors to the University and Medical Center.
- Errors or mistaken release of confidential information can cause harm or financial loss to individuals, departments, and the University, or to other individuals and outside agencies.
Working Conditions:
- Work contains conflicting demands, time pressures, deadlines, and/or emergencies.
- Work requires sustained concentration.
- Work requires high level of multitasking.
- Work requires some physical effort and dexterity.
- Work requires
adapting and performing duties in a constantly changing work environment.
