Generic Job Description
Computer Support Technician I
Grade C
Representative Duties:
- Installs add-on
components to personal computers such as disk drives, memory, video cards,
serial parallel interfaces, etc.
- Tests equipment using diagnostic and application software before
releasing to users. Makes routing repairs and adjustments. Reports complex
malfunctions.
- Provides technical information related to computer components.
- Receives equipment deliveries. Verifies shipment with original
purchase orders.
- Drives vehicle for pick up of equipment. May arrange for delivery
of equipment.
- Performs additional functions incidental to computer support activities.
Family: Technical Support
Job Code: 726 Date: 2/89
The job duties listed above are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.
Yale
University Clerical and Technical Job Description
Job: 726 Computer Support Technician I Grade C
Required Knowledge:
General knowledge, high school level; detailed but narrow knowledge in
one or several work-related areas; general acquaintance with a broader
field of knowledge.
Limited acquaintance with University organizational policies and procedures.
Required Skills:
Screens complex, technical, or specialized literature for referral.
Writes short informal notes, fills out simple forms.
Regular, skilled use of more complex machines; responsibility for troubleshooting
and maintenance necessary to ensure consistent operation at a high quality
level; and/or sophisticated manipulation of a database.
Office and Administrative
Skills:
Keyboards forms, labels, and other simple material.
Enters and retrieves data from semi-finished source documents on a personal
computer, requiring both some interpretation of the source document and
a basic understanding of software parameters.
Schedules appointments in allotted times.
Advises, screens, and refers callers and visitors.
Experience, Education
and Formal Training:
Two years of related work experience and a high school level education;
or an equivalent combination of experience and education.
Complexity and Organization:
Limited variety of job tasks requiring coordinated steps/procedures.
Occasionally coordinates or organizes the work of others.
Interpersonal Relations:
Ongoing involvement outside immediate work unit.
Offers or obtains specialized information and provides assistance on complex
matters.
Understands and evaluates what is being said and responds with complex
answers that may take time to give.
Supervisory Guidelines:
Work is subject to general review on an occasional basis.
Supervisor and incumbent plan, assign, and schedule work jointly.
Instruction provided only in very rare instances.
Independent Judgment:
Established procedures/policies govern some work situations.
Regular exercise of independent judgment or initiative.
Problems solved by choosing solutions from among several alternatives
that are not necessarily governed by established procedures.
Leadership Responsibility:
Occasionally provides general orientation to routine procedures/policies.
Sometimes distributes and monitors work.
Impact and Consequence
of Error:
Work affects outside immediate work unit, but rarely outside the University.
Errors are somewhat difficult to recognize and correct and only affect
own work.
Working Conditions:
Very little possibility of safety risks.
Occasional conflicting demands, time pressures, deadlines or emergencies.
Some sustained concentration.
Some physical effort or dexterity.
