Generic Job Description
Communications Assistant II
Grade C
Representative Duties:
- Receives,
records, and services telephone calls.
- Operates telephone consoles, paging systems and other communication
equipment to service incoming and outgoing calls.
- Dispatches appropriate vehicles, trades-people, and other units.
- Answers inquiries and provides information to faculty, staff,
students, physicians and the public. Accepts and forwards messages. Issues
keys and equipment.
- Monitors and responds to alarm systems and security or emergency
calls.
- Uses computer terminal to input and retrieve data.
- Instructs and provides work direction to staff. May assist in
the coordination and distribution of work.
- Maintains records related to tradespeople assignments, keys issued,
patients, students, physicians, and other persons served.
- Performs clerical functions incidental to communications activities.
Family: Service
Job Code: 656 Date: 2/89
The job duties listed above are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.
Yale
University Clerical and Technical Job Description
Job: 656 Communications Assistant II Grade C
Required Knowledge:
General knowledge, high school level; detailed but narrow knowledge in
one or several work-related areas; general acquaintance with a broader
field of knowledge.
Limited knowledge of University organizational policies and procedures
generally; detailed knowledge of a narrow area of University rules and
procedures.
Required Skills:
Copies data from standard or easily understandable formats.
Files already labeled material using a straightforward alphabetical or
chronological system.
Understands more complicated written instructions, memoranda, policy statements,
etc.
Writes short informal notes, fills out simple forms.
Regular, skilled use of more complex machines, including word processors
or personal computers.
Office and Administrative
Skills:
Keyboards forms, labels, and other simple material.
Enters and retrieves data from semi-finished source documents on a personal
computer, requiring both some interpretation of the source document and
a basic understanding of software parameters.
Schedules and coordinates appointments.
Advises, screens, and refers callers and visitors.
Experience, Education
and Formal Training:
Four years of related work experience, two of them in the same job family
at the next lower level, and a high school level education; or two years
of related work experience and an Associates Degree; or an equivalent
combination of experience and education.
Complexity and Organization:
Limited variety of job tasks requiring coordinated steps/procedures.
Often coordinates or organized others work.
Interpersonal Relations:
Ongoing involvement outside immediate work unit.
Offers or obtains specialized information and provides assistance on general
matters.
Understands and evaluates what is being said and responds with complex
answers that may take time to give.
Supervisory Guidelines:
Work is closely reviewed for adequacy and accuracy daily.
Incumbent plans and schedules own work and/or work of others based on
the understanding of broadly defined objectives and priorities, supervisor
reviews work after completion.
Instruction provided only in new situations, methods, procedures that
are not clearly related to existing tasks and duties..
Independent Judgment:
Established procedures/policies govern most work situations.
Regular exercise of independent judgment or initiative.
Problems solved by using established procedures.
Leadership Responsibility:
Often provides work guidance, instruction, or orientation of others.
Often distributes and monitors work.
Impact and Consequence
of Error:
Work affects both outside the work unit and outside the University.
Errors are not difficult to recognize and correct and can cause harm or
financial loss to individuals, departments, and the University or to other
individuals and groups.
Working Conditions:
Occasional possibility of safety risks.
Regular multiple or conflicting demands, time pressures, deadlines or
emergencies.
Regular sustained concentration.
Little physical effort.
