Generic Job Description
Police Dispatcher I
Grade B
Representative Duties:
- Under direct supervision, assists in dispatching the patrol officers and detectives in response to calls and emergencies. Relays instructions, orders and information.
- Receives and records all incoming calls from officers, staff, students and the public, calling for police assistance or general information. Assists in servicing the calls.
- Secures information from callers and dispatched officers. Monitors and responds to fire and security alarm systems and to emergency calls.
- Provides information to faculty, staff, students and the public. Issues keys and equipment.
- Uses computer-aided dispatching equipment to input and retrieve data and to generate reports.
- Maintains various documents related to police and security activities.
- Performs clerical functions incidental to office activities.
Family: Service
Job Code: 665 Date: 1/93
The job duties listed above are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.
Yale University Clerical and Technical Job Description
Job: 665 Police Dispatcher I Grade B
Required Knowledge:
- General knowledge, high school level; detailed but narrow work-related knowledge.
- Limited acquaintance with University organizational policies and procedures.
Required Skills:
- Copies data from standard or easily understandable formats.
- Files already labeled material using a straightforward alphabetical, or chronological system.
- Understands non-routine notes, written instructions, and general policy statements.
- Writes simple short informal notes, fills out simple forms.
- Regular, skilled use of more complex machines including word processors or personal computers.
Office and Administrative Skills:
- Keyboards forms, labels and other simple material.
- Enters and retrieves data from given sources on a personal computer.
- Screens and refers callers and visitors to the appropriate individual.
Experience, Education and Formal Training:
- One year of related work experience and a high school level education, or an Associate’s degree; or the equivalent combination of experience and education.
Complexity and Organization:
- Several tasks composed of routine steps/processes.
Interpersonal Relations:
- Ongoing involvement outside immediate unit.
- Offers or obtains basic information or provides assistance on general matters.
- Understands and conveys more complex messages and instructions and takes action accordingly.
Supervisory Guidelines:
- Work is closely reviewed for adequacy and accuracy daily.
- Supervisor and incumbent plans, assigns and schedules work jointly.
- Instruction provided in all new situations, methods and procedures.
Independent Judgment:
- Established procedures/policies govern most work situations.
- Occasional exercise of independent judgment or initiative.
- Problems solved by using established procedures.
Impact and Consequence of Error:
- Work has some effect both outside the work unit and outside the University.
- Errors are not difficult to recognize and correct and can cause harm or financial loss to individuals, departments, and the University or to other individuals and groups.
Leadership Responsibility:
- Never distributes or monitors work.
Working Conditions:
- Slight possibility of safety risks.
- Occasional conflicting demands, time pressures, deadlines or emergencies.
- Regular, sustained concentration.
- Some physical effort or dexterity.
Certification:
- State Certification as an Emergency Telecommunications Operator and NCIC/Collect Terminal Operator are preferred.
- If not certified, applicant must obtain certification within one year of employment date.
Example 1
Police Dispatcher I (665)
Salary: B
General Purpose:
Assist in dispatching the patrol officers and detectives in response to calls and emergencies.
Essential Duties:
1. Relay instructions, orders and information.
2. Receive and records all incoming calls from officers, staff, students and the public, calling for police assistance or general information. Assist in servicing the calls.
3. Secure information form callers and dispatched officers. Monitor and respond to fire and security alarm systems and to emergency calls.
4. Provide information to faculty, staff, students, and the public. Issue keys and equipment.
5. Use computer-aided dispatching equipment to input and retrieve data and to generate reports.
6. Maintain various documents related to police and security activities.
7. Perform clerical functions incidental to office activities.
Experience and Training:
1. One year of related work experience and a high school level education, or an Associates degree; or the equivalent combination of experience and education.
2. If not certified, applicant must obtain certification within one year of employment date.
3. Preferred: State Certification as an Emergency Telecommunications Operator & NCIC/ Collect Terminal Operator. Experience in police procedures & familiarity with emergency codes and guidelines
Skills and Abilities:
1. Clear, concise speaking voice must be courteous and diplomatic.
2. Demonstrated ability to work under stress and emotional situations.
3. Keyboarding and computer background.
