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Volume 12 Number 3, March 2009

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“Managing at Yale” Aims to Achieve Higher Performance

In April, Yale will launch Managing at Yale, a new initiative that provides all non-faculty managers with the training they need to enhance their managerial performance and effectively develop their staff.  This initiative is designed to address the varying needs of new and experienced managers while providing a consistent framework of leadership expectations and accountabilities required for all managers.

The Managing at Yale Essentials Program provides the information that new managers of all levels (with less than two years of experience in the role) need to know, such as HR policies and employment law. Another manager training program, The Great Manager Program, is geared towards experienced managers of all levels and includes a more in-depth treatment of leadership expectations, labor relations and diversity and inclusiveness.  The Extraordinary Leader Program, the third program offered as part of the Managing at Yale training curriculum, is limited to senior managers and requires nomination for participation.

The Managing at Yale Essentials Program, a two-day program, is scheduled to be piloted on April 1 through 2.  Managers selected to participate in the pilot phase of this program have received an email invitation.  The Great Manager Program will be piloted April 21 through 23 and The Extraordinary Leader Program will be piloted within the next few months.  Managers will be selected to participate in the pilots of these programs, as well.

After completing these training programs, all managers will be better equipped to demonstrate the following leadership expectations and accountabilities to ensure higher performance:


  • Demonstrate integrity and character
  • Achieve outstanding results
  • Inspire and develop people
  • Lead innovation and positive change


  • Hire talent and build the team
  • Set goals and deliver results
  • Provide supervision
  • Manage operations
  • Evaluate performance and develop people
  • Share information
  • Acquire technical knowledge and expertise