Yale University



A-Z Index

Inside this issue:


Other Yale E-Newsletters & Periodicals


Volume 11 Number 12, December 2008

General Interest

Reminder: ITS Help Desk Resources

The ITS Help Desk is the first point of contact for most computing-related issues at the University. Individuals can contact the ITS Help Desk and, if appropriate, get connected to their support provider.  You can contact the help desk at 432-9000, or 785-3200, or helpdesk@yale.edu.  The Help Desk also works closely with the Client Accounts (CA) team, which provides access to various University and YSM services and applications. CA processes requests to create, delete, or otherwise modify accounts for email, scheduling, back up, Oracle, and BMS 2000.

For more information on getting help at the University, see our website. Also, you can keep up-to-date with recent ITS developments at our blog.

Mail Reminder: U.S. Postal Service to Change Shipping Prices in January

Following a vote by its Board of Governors, the Postal Service announced that pricing for shipping services will change on Sunday, January 18, 2009 for Express Mail, Priority Mail, Parcel Select, Parcel Return Service and some international shipping products. Overall, shipping services prices will increase an average of 5%. The new prices are available at www.usps.com/prices (click “New Shipping Prices” box).

Postal Service spokespeople noted that the new prices are very competitive within the shipping industry and are intended to reinforce the value Postal Service pricing offers its customers, adding that customers should keep in mind that the Postal Service does not impose fuel surcharges, hidden surcharges or surcharges for residential delivery or Saturday delivery.

New for 2009 is Commercial Plus pricing, an extraordinary value for high-volume Express Mail and Priority Mail users. New Commercial Plus prices for Express Mail are 14.5% less than retail on average, and for Priority Mail 7% less than retail on average.

"Commercial Plus is a tiered pricing option designed with larger shippers in mind,” said Gary Reblin, vice president, Expedited Shipping. “It’s a very competitive offering for commercial customers — lower prices that will reward them for shipping higher volumes with the Postal Service.”

The Postal Service remains the best shipping value in the market, Reblin added, especially for Express Mail and Priority Mail packages weighing less than 5 pounds. Parcel Select, the Postal Service’s “last mile” ground product, where the Postal Service provides delivery for other parcel shippers and parcel consolidators, continues to be an excellent solution for high-volume shippers. For international mailers, Global Express Guaranteed, Express Mail International and Priority Mail International are the best value in global shipping. 


Average Price Change

Express Mail


Priority Mail


Parcel Select


Parcel Return Service


International Shipping Services


This is the first time the Postal Service is adjusting prices for its shipping services on a different schedule from its mailing service price adjustments. Price changes for mailing services, including stamp prices, will be announced in February and  become effective in May 2009.

Mail Tip: Personal Mail and Holiday Packages

Christmas will soon be here.  We all enjoy the excitement of the holidays and the gift giving that goes along with it.  But before we start placing orders and waiting for all of the packages to arrive, let's take a moment to consider how they should be addressed. 

"504.3 Personal Mail and Packages" in Yale’s Policy and Procedures states: “The University is not responsible for loss or damage to personal packages or mail addressed to any of its employees at a Yale facility. In order to avoid a possible financial loss, it is strongly recommended that such items be mailed or shipped to the employee's home or to a friend or relative."

"Section “504.4 Use of Campus Mail" notes that “employees may not use the Campus Mail services for personal mail or mail of non-Yale organizations. This service is staffed to handle only official University correspondence; its use for other purposes slows down delivery of official mail. While the staff of Campus Mail do not ordinarily inspect individual letters and packages for conformance to this policy, they are required to call to the attention of proper authorities any apparent violations.

If you absolutely must have a personal package sent to you at Yale, first obtain the approval of your supervisor, then be certain to use your post office box address.  Do not send packages through US mail to a street address.  Using a street address will slow delivery of your mail and may even cause misdelivery or your package being returned to sender.

Mail volume always increases around the holidays, so don't let your packages slow delivery times for others.