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Volume 11 Number 10, October 2008

General Interest

Reminder: ITS Help Desk Resources

The ITS Help Desk is the first point of contact for most computing-related issues at the University. Individuals can contact the ITS Help Desk and, if appropriate, get connected to their support provider.  You can contact the help desk at 432-9000, or 785-3200, or helpdesk@yale.edu.  The Help Desk also works closely with the Client Accounts (CA) team, which provides access to various University and YSM services and applications. CA processes requests to create, delete, or otherwise modify accounts for email, scheduling, back up, Oracle, and BMS 2000.

For more information on getting help at the University, see our website. Also, you can keep up-to-date with recent ITS developments at our blog.

Mail Tip: Green Stickers Require Attention!

Does your incoming U.S. mail have green stickers on it?  These stickers are to remind you that the item arrived with an insufficient address, requiring additional time and manpower to get it to you.  Most likely your post office box number was not used.  Your address was looked up and correct information applied to properly direct your mail.

  • Read the sticker and pay close attention to the proper address format
  • Take a minute to write, email, or call your correspondents to correct your address
  • Pat yourself on the back for a good job!

Each day Campus Mail receives thousands of pieces without a post office box number.  Your P.O. box is a true U.S. post office box and not an internal sort. Only use your street address when you are certain an item is being sent to you by private carrier, such as United Parcel Service or Federal Express.

Change of Address cards are available by contacting the Campus Mail office at 4-9310.  So don't let your mail be delayed.  When you find a green sticker on your mail, take a few minutes right away to correct the address.