The ITS Help Desk is the first point of contact for most computing-related issues at the University. Individuals can contact the ITS Help Desk and, if appropriate, get connected to their support provider. You can contact the help desk at 432-9000, or 785-3200, or firstname.lastname@example.org. The Help Desk also works closely with the Client Accounts (CA) team, which provides access to various University and YSM services and applications. CA processes requests to create, delete, or otherwise modify accounts for email, scheduling, back up, Oracle, and BMS 2000.
Almost everyone at Yale uses either Campus Mail or the U.S. mail every day. By following a few guidelines, your mail will reach you quickly and accurately.
- All mail is sorted by address, not by individual name. Be certain you give out a correct address. Campus Mail uses street addresses; U.S. mail uses post office box numbers.
- We do not handle postage. We will, however, be glad to direct you to an appropriate person for correct information.
- Use the Junk Mail Program to stop receiving unwanted mail. Some companies do not care if they are sending incorrectly addressed mail (such as Global Computers and Comcast), but others are glad to work with us to correct mailing lists and keep them up-to-date.
- Campus Mail picks up from departments each morning, sorts that afternoon and delivers all mail the following day. If your mail is not correctly addressed (such as a campus envelope just addressed to “Betty”), there may be a delay in receipt of that item.
- Call the Campus Mail office at (76)4-9310 if you have a large mailing to be picked up. We must be sure we have room on the truck before picking up your mailing. We will be glad to deliver empty buckets at your request. Please call the office a day in advance to let us know how many to deliver. Each department is responsible for sorting their large campus mailings before Campus Mail picks them up: Central area is sorted by building, Medical and Science areas by department.
- If you receive incorrectly addressed mail (U.S. or campus), do not look up the addressor written on the envelope. Simply put it back in Campus Mail and we will take care of it.
- Do not send mail from Yale to Yale departments by U.S. Mail. Your mail will be delayed as it travels to Wallingford and back again. If it absolutely must go by U.S. Mail, be sure to use a post office box address, not a street address.
- Use only Official Yale Interoffice Envelopes for campus mail. These cost less when purchased through the Central Stockroom and require the correct information. Click here for the stocklist and ordering instructions.
- Need to change persons authorized to accept payroll or notify Campus Mail of a department move? Forms are available on our web site for your convenience: http://www.yale.edu/campusmail/Forms/FormsIndex.htm
What can you do to improve mail delivery to your department? Use your post office box number and correct zip on all incoming U.S. mail. Remember, your correspondents rely on you for a correct address.
Campus Mail is here to serve you. Don’t hesitate to call with your questions or comments. Information is also available on our web site at www.yale.edu/campusmail.