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Volume 11 Number 7, July 2008

General Interest

Reminder: ITS Help Desk Resources

The ITS Help Desk is the first point of contact for most computing-related issues at the University. Individuals can contact the ITS Help Desk and, if appropriate, get connected to their support provider.  You can contact the help desk at 432-9000, or 785-3200, or helpdesk@yale.edu.  The Help Desk also works closely with the Client Accounts (CA) team, which provides access to various University and YSM services and applications. CA processes requests to create, delete, or otherwise modify accounts for email, scheduling, back up, Oracle, and BMS 2000.

For more information on getting help at the University, see our website. Also, you can keep up-to-date with recent ITS developments at our blog.

MAIL TIP: Stopping Unwanted Junk Mail & Telephone Solicitations

Organizations you deal with on a daily basis are selling your name on the open market. Unless you specifically ask them to stop, your name and buying habits will be sold to companies that will be sending you unwanted mail. Here are some tips that can reduce the clutter in your mailbox:

  • Register wiith the Direct Marketing Association (DMA). Many of the companies who send you advertising in the mail are members of DMA. You can register with them to be removed from their member mailing lists. Please visit their site here for more information.
  • Stop Pre-Approved Credit Card Offers. You can “Opt-out” by calling toll-free: (888)-5-OPTOUT (888-567-8688)
  • Print "Please do not sell my name or address" on any order you place, all donations of money or warranty cards you fill out. Most organizations will honor this request and mark their files accordingly.
  • Avoid giving out financial or unnecessary personal information on things like prize offers, contest entries, warranty cards or other information cards. These cards are often used to collect information on your habits and income for the sole purpose of targeting direct mail.  This information may be sold many times over. Warranty cards are not required in most situations, so just avoid sending them.
  • On the telephone, make sure to say clearly "Please do not call me again." The caller is required to enter your name on a “do-not-call” list and not to make further telephone solicitations to you.
  • Contact your credit card companies and ask them to stop selling your name. They probably sell your name more often than anyone else.
  • To find out who is selling your name, select a false middle name or initial for each charity or business you deal with. Keep track of which letter goes with which organization. When you find which organization is selling your name, contact them immediately. Some guides recommend changing the spelling of your name, but this can lead to duplicate mailings.
  • Reduce unwanted phone calls by registering for the national Do Not Call list – dial 888-382-1222, or go to www.DoNotCall.gov. You need to re-register your number(s) every 5 years. You do not need to re-register as your registry is now permanent. Your number will stay on their list until the number is disconnected or reassigned to another customer.

If you do receive junk mail at Yale, use the Mail Reduction Program to have it cancelled. See the campus mail website for details: http://www.yale.edu/campusmail/JunkMailDept.htm