Yale Graduate School of Arts and Sciences


Common Questions / Frequently Asked Questions

Questions and the answers to them have been organized under the topics at right. Use these links to display the topics in the space below. Please review the questions and answers carefully before contacting our office.

Please note: The university’s ten professional schools (Art, Architecture, Divinity, Drama, Forestry, Law, Management, Medicine, Music and Nursing) have separate admissions policies and application processes which are outlined within the admissions Web pages and publications of those schools.

Application Support Questions

I cannot create an application account – what should I do?

If you are trying to create an account but are returned to the login page rather than receiving your PIN# it could be an issue with your browser. If you are using a MAC with Safari please try Firefox. Alternately, click here. Select the Create Account tab and re-enter your information.

I am logged into the online application and need technical support.

If you have successfully logged into the online application and need technical support, please click the "Tech Support" button which is located at the top of every page. You will then be asked to enter your e-mail address and will be presented with a list of common questions. If you cannot find the answer to your question there, click the "Contact Tech Support" tab to send an e-mail to the Help Desk. They will respond via e-mail as soon as possible.

I logged into my application and all my information I had previously entered is gone! What do I do?

This has most likely happened because you have created two application accounts and have logged into the wrong one. Please make sure you have used the correct PIN and password to access your account. Check your e-mail for your original PIN and password to make sure you are using the correct one.

What are the system requirements for using the online application?

You will need a web browser that has Javascript activated. Supported web browsers include Internet Explorer 5 and above, Netscape 6 and above, Safari (for Macintosh users), and Mozilla/Firefox. Do not use AOL's internal browser. Pop-up blockers should be disabled. You must logout of the online application after each session.

I applied online for admission in Fall 2013. Can I use my same PIN and password to apply for Fall 2014?

Yes, you can use the same PIN number and password from a previous year. Keep in mind that your previous year application will not be available and you will have to start a new application for the current year.

Is the online application secure?

Yes. Every page rendered through this online application, including the application fee payment page and all information you send is encrypted using Secured Sockets Layer (SSL) technology. Your browser will show the typical "key" or "lock" icon in the toolbar which indicates a secured page. You can verify the security by viewing the properties of the online application page. To do this in Internet Explorer, right-click on the page and select Properties from the pop-up menu; and in Firefox, right-click on the page and select This Frame > View Frame Info from the pop-up menu. Notice that the page is rendered using "https://" indicating a secured server. To check this in Google Chrome right click on the page and select View Page Info, security, encryption and Certificate information will be displayed.

My Supplement materials or Personal Statement are not listed as being received — how can I tell if you have them?

Since your online application can only be submitted when all required materials (such as your personal statement, or perhaps a writing sample, portfolio or book review as may be required by your program) are attached at the time of submission they should be considered "Received".

I am reapplying, what do I need to do?

Previous applicants who were not admitted to the Graduate School and applicants who declined a previous offer of admission must submit a new application and pay the $100 application fee. While admissions records such as applications and supplemental materials, of applicants who did not enroll in the Graduate School are retained for two years by the Graduate Office of Admissions and will be combined with new application records you will still need to submit a completly new application if you are re-applying for admission in Fall 2014. You will not however have to have Standardized Test scores re-sent as those will already be in our database. Please read the Policies and Procedures on reapplying for additional information.

Can I still log in to my submitted application to check the status of the receipt of my letters of Recommendation and Test scores after the deadlines have passed?

Yes, you may log in to your submitted application to check the status of the receipt of Letters of Recommendation and Test Scores. Once deadlines have passed we continue to record the receipt of test scores. Once your file has been made available to the program (after stated deadlines) we will continue to record the receipt of scores.

Please do not call regarding status of materials . If you suspect an error please send us an e-mail.

Why am I getting a Duplicate Account message?

There are a number of reasons why you would receive the Duplicate Account message. One is that you already have started an application at Yale for the current year or a prior year, or you have started an application at another institution which uses the same on-line application process. Our application process is designed so that you do not have to remember multiple PIN numbers and which institution they are for.

If you already have a PIN number (perhaps as a result of starting an application at another school), please use that PIN number to create an account and access the application for Yale.

If you are uncertain of your PIN number, please use the link on the login page.

I cannot “View” my uploaded transcript. What should I do?

After you have successfully uploaded your transcript, you see a “View” and “Delete” button but nothing happens when you select “View.” This issue might occur as a result of three potential issues.

First, you may not be using one of the four supported web browsers listed on the login page (Firefox, Internet Explorer, Netscape, and Safari).

Second, the connection between Adobe Acrobat Reader and your web browser may have been broken. To address this problem, you can try re-installing Acrobat reader by visiting the Adobe website and following the instructions listed there.


I am having difficulty uploading Supplemental Materials , what should I do?

From time to time it's a good idea to "clean house" in your web browser, just to keep things working smoothly as you visit sites on the web, including your application. You are not deleting your favorites in this process, only clearing out miscellaneous items you may have picked up in the background.

This process is called "clearing your cache," and here are the steps to follow (using Internet Explorer):

  • Log out of your application and close all browser windows
  • Open a new browser window
  • Go to the Tools menu, then select Internet Options
  • Select the General tab
  • Select Delete Files (underneath the Temporary Internet Files heading)
  • Select OK
  • Close your existing browser window and relaunch Internet Explorer

I entered my Birth Year, when I went back into my online application I saw that the birth year is gone.
We “mask” the birth year for security purposes.
I entered my Financial Information in my online application, but I just logged in and I do not see it there now.
We “mask” the Financial Statement section for security purposes.