Yale University
 
Graduate School of Arts & Sciences banner
Top spacerVisitors & New Students ButtonNews & Events ButtonOffices & Staff ButtonAcademics ButtonAdmissions ButtonFellowships & Financial Aid ButtonMcDougal Center ButtonCareer Services ButtonStudent Life ButtonTeaching Center ButtonDiversity ButtonBottom spacer
Graduate School Home Spacer Yale Home Spacer Search

Application Support Questions

1. I am logged into the online application and need technical support.

2. I logged into my application and all my information I had previously entered is gone! What do I do?

3. What are the system requirements for using the online application?

4. I applied online for admission in Fall 2008. Can I use my same PIN and password to apply for Fall 2009?

5. Is the online application secure?

6. My Writing Sample, or Personal Statement are not listed - Does this mean you don't have them?

7. My Application Status reads "Complete" does this mean you have everything that is required?

8. I cannot find my Applicant ID which I need to complete a Recommendation Form and or a Transcript Request Form - where can I find it?

9. Can I still login to my submitted application to check the status of the receipt of my supplemental materials after the deadlines have passed?

Application Support Answers

1. I am logged into the online application and need technical support.

If you have successfully logged into the online application and need technical support, please click the "Tech Support" button which is located at the top of every page. You will then be asked to enter your e-mail address and will be presented with a list of common questions. If you cannot find the answer to your question there, click the "Contact Tech Support" tab to send an e-mail to the Help Desk. They will respond via e-mail as soon as possible.


2. I logged into my application and all my information I had previously entered is gone! What do I do?

This has most likely happened because you have created two application accounts and have logged into the wrong one. Please make sure you have used the correct PIN and password to access your account. Check your e-mail for your original PIN and password to make sure you are using the correct one.

3. What are the system requirements for using the online application?

You will need a web browser that has Javascript activated.
Supported web browsers include Internet Explorer 5 and above, Netscape 6 and above, Safari (for Macintosh users), and Mozilla/Firefox. Do not use AOL's internal browser.
Pop-up blockers should be disabled.
You must logout of the online application after each session.

4. I applied online for admission in Fall 2008. Can I use my same PIN and password to apply for Fall 2009?

Yes, you can use the same PIN number and password from a previous year. Keep in mind that your previous year application will not be available and you will have to start a new application for the current year.

5. Is the online application secure?

Yes. Every page rendered through this online application, including the application fee payment page and all information you send is encrypted using Secured Sockets Layer (SSL) technology. Your browser will show the typical "key" or "lock" icon in the toolbar which indicates a secured page. You can verify the security by viewing the properties of the online application page. To do this in Internet Explorer, right-click on the page and select Properties from the pop-up menu; in Netscape Navigator, select View Frame Info from the View menu; and in Firefox, right-click on the page and select This Frame > View Frame Info from the pop-up menu. Notice that the page is rendered using "https://" indicating a secured server.

6. My Writing Sample or Personal Statement are not listed as being received - how can I tell if you have them.

Your Online application can only be submitted when all required materials (such as your personal statement and perhaps, writing sample) are attached at the time of submission. If your Application Fee, Recommendations, Transcripts and any required Test Scores are marked as "Received" your application status will be marked "Complete" during a batch update process which may take one or more overnight updates..

7. My Aplication Status reads "Complete", does that mean you have everything required?

A complete application is one in which the application fee, all 3 required letters of recommendation, standardized test scores and an official transcript for each prior study institution listed, have been received. If a program requires a writing sample you will be prompted for one within the on-line application.

There may be other requirments however, which are spelled out under the "Special Admissions Requirements" for each program for which status information is not provided. Some examples: If the program requires a GRE subject test and we have received your GRE general test information information "Standardized Score" status may be marked Received (Official) even though you have not submitted the subject scores. The same would apply if you need to submit the TOEFL and have not.

8. I cannot find my Applicant ID which I need to complete a Transcript Request Form - where can I find it?

Your Aplicant ID number is not available to you until after you submit your application. However, when you need to print A Recommedation for or a Transcript Request form (before you submit your application), you should do so while you are logged onto your application and have at least entered your full name and proposed program of study. When you select "Downlable forms" from the blue navigation bar and then Transcript Request form, it will be prefilled with your name, and program and Applicant ID. If you need to print a blank Transcript Request form, you may leave the on-line applicant ID field blank. The same applies to the Recommendation form.

9. Can I still login to my submitted application to check the status of the receipt of my supplemental materials after the deadlines have passed?

Yes, you may login to your submitted application to check the status of the receipt of supplemental materials, but you will not be able to change any information or to submit an application. Once deadlines have passed we continue to record the receipt of supplemental materials as we prepare files for delivery to your designated program. Once your file has been sent to the program (during January) we will continue to record the receipt of materials and forward those materials on to the program.

Please do not call regarding status of materials including the receipt of transcripts, letters of recommendation or test scores. If you suspect an error (some materials marked received while others are not and they were mailed in the same envelope, or you have used a previous name) send us an e-mail.