Graduate Housing

Graduate Housing | Human Resources & Administration

Current Residents

Facilities/Maintenance Repairs

For Maintenance Repairs to University property

For emergency repairs to your apartment or dormitory bedroom, please CALL Customer Service for Physical Plant at (central campus) 203–432–6888 or (medical campus) 203–785–4620.

Examples of emergency repairs are:

  • loss of heat, electricity, or water in your unit;
  • water leaking into or from the ceiling, walls, toilets, bathroom or kitchen pipes, tubs, showers, etc.;
  • broken elevators in the dormitory buildings;
  • bug or rodent sightings;
  • broken doors/windows that effect the safety or security of your person or housing unit;
  • smell of gas. Leave your apartment and contact Southern CT Gas Co. at 1–800–659–8299.

Emergency repairs require “immediate” attention, meaning Facilities will initially respond to the problem within 24 hours.

After reporting an emergency to Customer Service, please contact Donna Schaefer, Graduate Housing Manager for Facilities at donna.schaefer@yale.edu or 203–432–9635 so the GHO is informed and can follow–up with Facilities as necessary.

For routine repairs to your apartment or dormitory room or building, please use the FAMIS on–line work order system.

In the left hand menu, click on “Facilities Web Requests”; you may be asked to enter your NetID and password via CAS. Once in the system, select your building, floor, and apartment or room numbers from the pull–down menus and click to “enter a new request”.

At the Short Work Description data field, enter a general trade category or a brief description of your needs. Ex: Plumbing – leaky bathroom faucet.

In the Long Description data field, add detailed information about the problem.

Click “Submit” at the very bottom!

Routine repairs may take between a few days and up to two weeks for Facilities to respond and repair the issue.

Examples of routine repairs students should NOT report to Customer Service are:

  • Washer/Dryer malfunctions. Contact Mac–Gray at 1–800–622–4729 or Mac–Gray Intelligent Laundry Systems website.
  • Broken window shades or blinds provided by the University. Please contact your Graduate Housing Office.
  • Replacement of items such as “replace my mattress” in the dorms or “replace my kitchen stove” in the apartments. Please contact your Graduate Housing Office for a discussion about the possibility of fulfilling those requests.
  • Cleaning requests of your personal room or apartment. Students are expected to clean their own units.

Utilities Information for Graduate Apartments Students

If applicable to your Graduate Apartment, please call these utility providers in order to set up service:

Electricity: United Illuminating, 1–800–722–5584
Gas: Southern Connecticut Gas Company, 1–800–659–8299

If you would like to set up telephone, television, internet, or cell phone service, please contact these providers.

Telephone: SBC 1–800–453–7638
Television: Comcast Cablevision 1–800–266–2278

Internet:

  • AOL: 1–800–392–5180
  • AT&T: 1–800–WORLDNET
  • Comcast: 1–800–COMCAST
  • Verizon: 1–203–869–5222

Cell Phone Service:

 

Last Updated: April 21, 2009 (jp).