Faculty of Arts & Sciences IT Support Program

The Faculty of Arts & Sciences IT Support Program (FASIT) provides services in support of teaching and research and acts a liaison between faculty in the arts & sciences and other AM&T/ITS service units.

News & support notes

Compatibility issues with Microsoft Office 2007

Documents written in Office 2007 cannot be opened by earlier versions of Office without the use of conversion tools. read more...

Technology information for new and returning faculty

An outline of technology resources. Visit this page for highlights of some of the core AM&T services with notes on Classes*v2, the next-generation course management system. read more...

Computer security

There are several steps you can take to improve the security of your computer, your online identity, and privacy. Viruses, trojans, phishing schemes, and exploits pose very real and serious risks to your data. read more...

Purchasing hardware and software at Yale

Confused about the availability of software at Yale? What about supported standards for hardware? And how do you go about purchasing these items using the ePortal? FASIT has produced two articles on purchasing hardware and software, including a short guide to using the ePortal to purchase software online from our new partner, GovConnection.com.

Microsoft Office licensing

There are several licensing plans on campus for Microsoft Office. Click here for detailed descriptions of the different licensing plans available to determine which is appropriate for your setting. If you need to purchase additional Microsoft Office licenses we have outlined the steps for using the ePortal. read more...

Connecting from off-campus

Many people have moved to high-bandwidth services such as DSL and cable modem in order to connect to Yale resources from home. This recently updated document describes the methods used to access resources normally restricted to on-campus use, such as on-line journals via the Library, email, and/or file sharing from non-Yale networks. read more...

How to request technical support

If you have a technology question, or are having problems with hardware or software, simply send email to faculty.support@yale.edu. This message will automatically go into our problem tracking system and a support specialist will contact you at their earliest convenience. You may also contact your ASDS representative for assistance. read more...

Yale Software Library

For information on software available to the Yale community, please visit www.yale.edu/its/software. This site provides access to downloadable software and up-to-date information on purchasing and licensing arrangements with different software vendors.

Developing a practical backup strategy

Everyone has their own method of backing up data. What's yours? In this short article FASIT staff outline of some of the tried-and-true backup methods and maybe a few new ones that you've never thought about in our backup quick-guide. read more...

Support for research

There are several new programs and initiatives design to support faculty in a research setting. A new program to provide IT support for research laboratories has recently been initiated by ITS/AM&T. Click here for information on developing an effective support plan for your research environment.

For faculty in need of application development, file/Web hosting services, and/or graphic design work, the AM&T research.yale.edu collaborative provides consulting and production services for funded research projects.

Got Linux? Support for technical workstations

The increased popularity of Linux has changed the playing field and the campus computing environment. No longer limited to scientific workstations, Linux has become a viable alternative to both Windows and Mac platforms. AM&T Linux Systems Design & Support provides Tier 2 and 3 levels of support for a variety of operating systems that include desktops running Linux, technical workstations and servers.

Support for instructional technology

The Instructional Technology Group provides resources for developing Web-based presentations and help using multimedia classrooms. In addition, AM&T Media & Technology Services provides support for faculty in the use of equipment installed in "media-friendly" classrooms and in the conversion and production of digital media.

Foreign language applications and solutions

The Center for Language Study provides information and support for multilingual applications and course development for language instructors.

How do I get my computer repaired?

Click here for information on the necessary steps to resolve hardware repair problems. Also includes contact information for local repair groups you can use to resolve problems with your personally owned machines.

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