UNIVERSITY TRAVEL RESOURCES

MEDEX TRAVEL ASSISTANCE PROGRAM

What exactly is MEDEX Travel Assistance?

• MEDEX provides International and Domestic emergency medical, security and travel assistance services any where in the world.
•  24/7/365 multilingual assistance.
• Coverage applies to business and personal travel 100 miles or more away from your permanent residence.
• MEDEX is not health insurance and should not be confused with member enrollment at University Health Services. 

• While traveling, your MEDEX ID card is your key to travel security. To contact MEDEX, simply call collect, or use the toll-free in country numbers listed on the ID card.

  MEDEX ID Card  (rev. 12-07)

• Certain coverage terms, conditions and exclusions apply and should be understood prior to travel as described in the MEDEX SECURE Program Description Guide.

  MEDEX SECURE Program Description Guide 2007-08

Who is eligible for this benefit?

Yale University provides MEDEX Travel Assistance at no cost to all students, faculty and staff members while traveling on University business or for pleasure.

What type of services does MEDEX provide?

Services Paid for by MEDEX

Emergency Medical Evacuation & Repatriation

• Medically Supervised Return
• Repatriation of Mortal Remains
• Travel Assistance for Dependent Children
• Travel Assistance for Companion if Member is Hospitalized When Traveling Alone

Emergency Political & Security Transportation

• Political Evacuation Transportation After Security or Political Evacuation
• Security Evacuation Transportation After Security or Political Evacuation

Other Services

Medical Assistance Services

• Worldwide Medical and Dental Referrals
• Monitoring of Treatment
• Facilitation of Hospital Payment
• Transfer of Insurance Information to Medical Providers
• Coordination of Medication, Vaccine and Blood Transfers
• Assistance in the Replacement of Corrective Lenses and Medical Devices
• Dispatch of Doctors and Specialists
• Medical Records Transfer
• Continuous Updates to Family, Home Physician, and Employer (or School)
• Hotel Arrangements for Convalescence

Travel Assistance Services

• Pre-travel Information
• Emergency travel Arrangements
• Transfer of Funds
• Assistance in the Replacement of Lost or Stolen Travel Documents

• Legal Referrals
• Translation services
• Message Transmittals
• Emergency Pet Housing and/or Pet Return

Personal Security Services

• Real-time Security Intelligence
• Referrals to specialized Security Providers
• Crisis Management/Evacuation Planning

MEDEX Member Center & Online Portal

Yale faculty, students and staff are automatically enrolled in MEDEX and entitled access to the MEDEX Member Center Portal. 

 

First time portal users must create a personal account.

Use Yale Portal ID # 364416.

Log in here:   http://yale.medexassist.com  

Member Center Highlights Include…

New! MEDEX 360ºm Global Medical Monitor

• Destination specific Health Information on medical care, diseases and health risks, immunizations, emergency services, hospital care & locations, and more  
• Worldwide Medical Alerts and a Medical Rating System lets you quickly evaluate the health care situation in any country

Travel & Security Information

• Search by City/Country in the Travel & Security section for detailed World Watch reports with real time status information
• View specifics about culture, transportation, currency, entry/exit requirements, weather and more by using additional World Watch features in the Travel & Security section
• Links to currency converters, language translators and flight information
• Travel Articles, including “Travel Tips for Women” and “What If I Lose My Passport?”
• Check the World Watch Country Threat Ratings and thegovernment’s Crisis and Warning List to see the current key issues
• Navigate to a destination via a World Map to find local hospitals, embassies, airports, museums and other points of interest including ATM locations
• Link to the U.S. State Department Warnings as well as links to other foreign government sites.
• Go to Hot Spots for a daily update of critical global events
• Link to the Global Monitoring page for real-time World Watch intelligence on events as they unfoldLocate a provider or facilityusing the Hospital/Doctor/finder tool

Can I add dependents?

Spouses and legal dependents when traveling with a Yale member are automatically covered and do not need to enroll.

Coverage for Dependents not traveling with you

Coverage is available for spouses and legal dependents who travel without the escort of the covered Yale member at $4.00 per month.  To enroll, the Yale member must contact MEDEX directly from their Yale.edu email address to request dependent enrollment.  Please contact Diana Winslow, at dwinslow@medexassist.com. 

What about non-Yale chaperones, volunteers or guides traveling with a University sponsored program?

"Small Group" coverage is available for non-Yale affiliates who intend to travel with a University sponsored group.

The current rate for "Small Group" participants is $4.00 per month.

"Small Group" enrollment roster & directions, Click here.

Graduating Students

MEDEX coverage will continue through August 31st following graduation.

For students traveling after graduation due to the award of a Yale sponsored grant or fellowship, coverage will continue at no cost for the duration of the award.   Award administrators are to notify MEDEX of these students

using the "Small Group" enrollment roster.

"Small Group" enrollment roster & directions, Click here.

Useful Links

	MEDEX ID Card   (printable) (rev. 12-07)
	MEDEX SECURE Program Description Guide (rev. 4-07)  (printable) As described above, please understand coverage terms and conditions prior to travel.
	Yale Program Information
	FAQ's About MEDEX
	Verification of Coverage Letter   (printable)
	MEDEX PORTAL Instructions
	Visit The MEDEX Web Site Here.

Medex ID cards are available at the following locations:

          Central Campus

• Risk Management, 55 Whitney Ave. Suite 470, 432-8258
• Yale Travel Services , 55 Whitney Ave., Suite 445, 432-8539
• Treasury Services, 2 Whitney Ave., 1st floor, 432-4100
• Yale Travel Clinic HSC, 17 Hillhouse, 432-0093
• Benefits Office 155 Whitney Ave., 432-5550

           YSM

• Treasury Services YSM, SHM 100, 737-5727

For information on Yale's MEDEX program, please contact Vicki Ramsay at 432-8258, or victoria.ramsay@yale.edu .

MEDEX Special Reports:

Avian Flu