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DNO Home

Connecting to the Campus Network

Contacting DNO

Reporting Problems

Billing Inquiries

Organization and Staff

Other Related Service Departments and Resources




Contacting DNO

Reporting Problems

Problems with Campus Network Connections and DNO services should be reported to the ITS Help Desk at 432-9000 seven days a week, 24 hours a day.

Please provide your name and telephone number and a description of the problem you are experiencing. This information will be forwarded to DNO staff for resolution and followup.

Problems affecting individual connections during off-hours and weekends will be addressed during the next work period (Monday-Friday, 8:30 AM- 5:00 PM). Major network or service failures will be dealt with immediately.

If for any reason you feel that a problem has not been adequately addressed or if you have any questions about the service policy and procedures, please contact Joseph Paolillo at 432-6673

Billing Inquires

DNO bills for its services through the University General Ledger System. Please contact Jo-Ann Potter at 432-6685 with questions regarding charges.

The Liberty System provides online access to Billing Details. Detailed information is found at the Liberty site.

 

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