Background
During the most recent labor negotiations, the University and the Unions believed that signing an unprecedented eight year contract would create an opportunity to develop cooperative approaches to the way we communicate and work together. We incorporated language into the contract that set the framework for beginning and supporting that process.
The University and the Unions agreed to create committee structures to improve the University's overall quality, efficiency and workplace culture. This Best Practices Initiative has already led to improvements in a number of areas around campus--and to a new feeling of working together to create change.
Several projects are described on this site, as are the structures for creating best practice initiatives and suggestions for how to create a committee in your department.
What are Best Practices?
Best Practices are defined in the contract as practices that substantially increase productivity, efficiency and satisfaction of employees or managers or that improve the quality of services.
This commitment is a mutually cooperative effort to:
- improve customer service
- increase productivity through the design and implementation of best practices and their associated targets and metrics
- prevent and resolve conflicts
- improve employee satisfaction
- discuss ongoing issues and changes
- improve staff relations
- promote positive labor-management relations
A full description of Best Practices appears in the labor contract between Yale and Locals 34 and 35, HERE.
For information on how to start a Labor-Management committee, contact us through our Feedback form.
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