| Idea |
Effort
Underway |
Status |
| Why not allow direct deposits to
go into multiple bank accounts? |
We Agree! The Payroll Department
has proposed a new self-service application for FY06 that would
allow employees to not only have direct deposit to more than
one account but would allow the employee to directly maintain
the distribution. We are currently assessing the possibility
of allowing direct deposits to be split between two accounts
prior to the implementation of a self-service application. |
Planned implementation by Summaer
2005. |
| Why not improve online procurement
by implementing an e-procurement and spending management system?
|
We Agree! The Procurement Workgroup
is currently in the midst of a feature comparison and vendor
review of electronic procurement solutions with catalogs. Yale
has license an electronic procurement tool (Internet Procurement)
and is now researching options for completing the solution by
adding catalogs of Yale's most used contracts. |
A recommendation is due in the second
quarter of 2004. |
| Why not do a better job of keeping Facilities’
address lists for facilities shutdown notifications current?
Then you could send a notification out to buildings when facilities/physical
plant experiences a system outage to the air handling systems
in those buildings. |
We agree! We currently attempt to update our
lists of contacts annually, but we realize this practice has
limitations. We are revisiting all of our policies regarding
communication to our customers. Currently our ability to communicate
in a situation such as you describe is somewhat limited - we
can contact key business managers within the building and then
have to rely upon them to disseminate the message to the department/building.
In the future (probably in the range of 2 years) when the HR
database is linked to the space database, mass e-mail to affected
occupants will be much easier, and we anticipate contact lists
will be generated automatically. |
Full implementation planned by Fall 2006. |
| Why not locate offices that work together within
the same building? |
We agree! Whenever possible we try to achieve
this. |
Ongoing. |
| Why not improve ventilation of lab buildings?
Many new sensors and air flow modulators are now available that
can turn down variable volume ventilation systems based on sash
height and during unoccupied times. |
We agree! In all new construction these types
of energy saving technology are being put in place (e.g. Chemistry
Research Building, Engineering Research Building, etc). Within
existing buildings, we are installing such technology to the
extent that we can -- ability to install such items is often
limited by the constraints of the initial system (e.g. the attributes
of the supply and exhaust boxes, or the presence of a constant
volume, non-pressure independent exhaust system). |
Ongoing. |
| Why not make the GPSS building handicapped-accessible?
Why not repair the Yale Cabaret? It lacks proper flooring for
what is required in classes and smells of dust and mold. |
We agree! We are in the process of developing
a reinvestment plan for these and other buildings. |
Recommendation expected in Fall 2004. |
| Why not install motion sensor lights in Yale
buildings? |
We agree! As part of new construction projects,
lights in many program spaces are being connected to motion
sensors. In FY06, Facilities Operations will begin connecting
motion sensor to lights in some areas that have the most potential
for energy savings. This will be a multi-year effort to reach
the majority of campus. |
Implementation planned by Fall 2005. |
| Why not make it easy, efficient and inexpensive
to arrange and pay for travel? |
We agree! The Travel Task Force is in the process
of evaluating all aspects of travel. We anticipate that recommendations
for improvement will be finalized in June 2004. |
Implementation planned beginning in Fall 2004. |
| Why not provide better, more coordinated and
more clearly identified shuttle services? |
We agree! Support Services is in the process
of conducting an operational review of its Transit/Shuttle service.
With the help of an outside transit expert, recommendations
for improvement will be finalized in June 2004. |
Implementation planned beginning in Fall 2004. |
| Why not make Campus Mail efficient and reliable?
|
We agree! Support Services is in the process
of conducting an operational review of its Campus Mail services.
Recommendations for improvement will be finalized in June 2004.
|
Implementation planned beginning in Summer 2004. |
| Why not consider doing away with the automatic
charge for student phone service? |
We agree! The current charge represents one campus
phone per suite (or single room) and voicemail for each student
for reliable campus communication and building safety. ITS is
reviewing student usage of campus and cell phones and evaluating
new technology to determine the optimal service at the lowest
cost. |
Ongoing. |
| Why not consider modifying the distributed RIS
printing cost structure (Uniprint in computer clusters) to pass
some or all of savings resulting from duplexing print jobs to
the end user? |
For those unfamiliar with Uniprint, it's the
distributed printing system that makes it possible for many
users to share printers in the student computer clusters. Uniprint
allows anyone with a net id to create and transfer funds to
a print account and then use those funds to "pay"
for prints on any of the Uniprint printers. Currently, there
are over 5,000 users and 100 printers campus-wide. The program
is running a deficit at the current price of $.07 per print
and RIS has been working to reduce the cost of maintaining the
system in hopes of avoiding a price increase. As we are able
to reduce costs, we will evaluate the possibility of going to
a 1 cent differential between the front and back of a duplex
print in order to encourage conservation. In addition, we will
work with the Computing Assistants in the clusters to encourage
them to promote the use of duplex printing. Also in the interest
of conservation we have recently converted all the Uniprint
printers to the use of recycled paper. |
Ongoing. |
| Why not clarify ITS charges, as the current system
is too confusing to understand? |
Brief history: Two years ago new ITS object codes
were established to clearly identify the ITS service being provided.
The description of each one-time charge in the Data Warehouse
was also revised to provide a more meaningful description of
the charge; however, more work needs to be done (especially
in RIS). An ongoing effort to incorporate customer feedback
on all ITS billing issues is underway and additional changes
will be made in conjunction with the Pinnacle System implementation
in FY05. |
Implementation planned by Spring 2005. |
| Why not establish an on-line ER and CR process
with receipts kept in business offices? |
In 1999, we created the "Distributed Authority
Program for ERs and CRs to streamline the process by allowing
business offices to maintain the documentation for reimbursements
rather than send it to Accounts Payable for double checking
which takes more time and delays payment. This method is appropriate
for many, but not all ERs/CRs. Classes in processing travel
and miscellaneous expenses through the Distributed Authority
Program are available monthly through www.yale.edu/xtrain under
the Procurement class heading. We are working towards streamlining
the reimbursement process in the near future with online self-service
ER/CR forms with automated notifications. |
Recommendation expected in Summer 2004. |
| Why not provide a clear set of purchasing service
guidelines for users and providers? |
Due to the nature of purchasing – researching,
negotiating, creating requisitions – it is difficult to
state service levels for this type of work. However, we fully
agree that we could provide clearer expectations and guidance
regarding purchase order transactions and will increase our
efforts to do so. |
Ongoing. |
