A:  The unfortunate fact is that SPAM has been increasing at a rapid rate across the internet. Please see http://www.yale.edu/email/spam/ for more basic information. There is no "solution" to the problem -- although ITS remains committed to helping users manage their inboxes. The best current tool we have fielded to help individual central campus users fight SPAM is filtering through the email configuration tool, please see http://www.yale.edu/its/email/howdoi/filtering/ for details.