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If you encounter these problems, turn off the computer and the scanner. The scanner has two SCSI ports. One is for the SCSI cable connecting the scanner to the computer, the other should have a terminator connected to it. Check to make sure both the SCSI cable and terminator are connected properly. Turn on the scanner and wait a moment before turning on the computer. The computer should boot normally; if it does not, turn off the computer and scanner and unplug the SCSI cable from the computer. Reboot the Macintosh; if it boots normally (without the scanner attached) report the problem to trouble. If the computer still refuses to boot properly, use the Norton Boot disk to check the hard drive for errors.
The scanner refuses to be recognised
The connection between the scanner and the software that controls it can break in one of two places, resulting in the computer being unable to "see" the scanner. Usually, the problem is due to the SCSI chain; power all the componants down and recheck all the cable connections as described above. If the scanner still refuses to be recognised, the problem may be hardware related (bad SCSI cable, damaged SCSI controller, damaged scanner), but is more likely to be caused by a problem with the software driver that the scanner uses to "talk" to the computer.
After checking the hardware connections and booting the computer, open the Chooser and select the "Apple Scan" driver. In the "Model Type" field, select "Apple Scanner or OneScanner". Close the Chooser and reboot the computer. After the Macintosh restarts, reopen the Chooser and reselect "Apple Scan". The "Apple Scanner or OneScanner" model type should be automatically selected; close the Chooser and continue. If the correct model type is not selected, delete the "Scanner Settings" file in the System Folder and try again.
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